Overnight MOD

Under the direction of the Assistant General Manger and during your shift, oversee the day-to-day functions of the Hotel Front Desk, Housekeeping, Maintenance, Porters, Casino Cage and Floor, Restaurant and Bar. Provide warm personalized service, while demonstrating leadership and teamwork to all Team Members. Ensure that all policies and procedures are followed in order to uphold Company standards and Gaming Regulations.

Adhere to all company and department policies and procedures as well as all the Company's Practices (i.e. Responsible for practicing, supporting, and promoting Company-wide culture and demonstrating exemplary Service Standards at all times.

• Have knowledge of where your SDS booklets are located and understand there contents. Ensure Team Members are trained on materials in the book.
• Evaluate and oversee job performance for Team Members.
• Engage in the coaching of team members for recognition, improvement, and development. Responsible for solving escalated guest service issues. Maintain good communication and involve management and other resources as needed to assure guest satisfaction effectively.
• Fill in for vacant shifts as needed.
• Must manage time effectively with minimum supervision.
• Ability to communicate effectively with guest(s), co‑workers and management, in English, both in written and verbal form.
• Requires adherence to all company and department policies and procedures as well as all the Company's Practices.
• Must be able to handle a flexible schedule.
• Ability to work with the desired level of detailed service and attentiveness.
• Speaking, visualizing and listening to team members and guests are an extremely important part of the Manager on Duty's job description.

Can be indoor and/or outdoor beverage service. Work entails chemical usage. Constant contact with staff and customer. Shift assignments may be irregular, and will cover days, nights, weekends and holidays.

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