Head of Product | Tech

Product Manager – Paid Membership Retention

Local to Minneapolis or Seattle preferred; in office Tuesdays if local.

Initial 11 months contract to start - Very likely to be longer-termed/ongoing

This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.

Project Description:

As a Product Manager – Paid Membership Retention, you will be responsible for increasing customer retention for Best Buy’s paid membership programs. To do this, you will build strategies that align with higher level company strategy, while working closely with cross-functional teams to develop, test, implement and track performance of initiatives. You will engage in customer research to see and solve customer problems and execute data-driven prioritization.

You may be asked to come into the office up to three days per week.

Demonstrate empathy for customers and steer strategies to build customer trust

Analyze customer data to identify trends and opportunities to improve retention

Partner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer retention

Design models, success metrics, and reporting to measure the performance of retention campaigns and overall program effectiveness

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related fields OR equivalent experience

• 2 or more years of technology Product Management experience OR experience working with development, user experience, strategy, etc.
• 1 year of experience in strategy creation, customer-focused solutions, cross-functional leadership or related practices
• building strong relationships is critical to our success

3 or more years of experience developing engagement strategy for e-commerce sites or mobile apps

• 2 or more years of managing loyalty, membership, or customer lifecycle marketing technology solutions
• 2 or more years of digital experimentation
• Experience of building digital acquisition, retention and loyalty strategies from the ground up

Interview with engineering manager, engagement manager, business manager and UX manager