Facilitator/Clinic

Diagnostic Radiology Clinical Services Facilitator
The Diagnostic Radiology Clinical Services Facilitator (CSF) functions primarily as a department liaison to the referring physician office/clinic to facilitate patient scheduling. As appropriate, consults with section supervisors/coordinators, radiologists, technologists, anesthesiologists, nurse professionals, business services staff, and schedulers to coordinate appointments for procedures and related tasks to achieve timely and efficient patient care. To that end, they are expected to be competent with various computer based healthcare applications, familiar with requirements of all imaging modalities, including the average length of each scan/procedure as well as patient preps, and have an appropriate understanding of basic anatomy. The personal attributes necessary for this position require exceptional interpersonal/communication skills, attention to detail, documentation and organizational skills, self-motivation, and good independent judgment. EEO/AA/Disability/Veteran
Ensures all inpatient exam requests are scheduled from the order entry queue in a timely manner as appropriate for the section.
Ensures all procedures are scheduled with optimum customer service.
Greets patients using excellent customer service skills and discretion following YNHH and department guidelines.
Assists manager/coordinator with regulatory readiness and compliance.
Works with manager/coordinator to ensure all Quality Assurance measures are met.
To enhance the patient experience in Diagnostic radiology all staff will be responsible to achieve patient satisfaction scores set by the department on the Test & Treatment section of our Press Ganey Survey.
Associate degree in Business or Healthcare Sciences / Administration with medical terminology, anatomy and physiology courses required or equivalent healthcare experience. Ongoing continuing education related to correct coding and understanding of regulatory compliance is encouraged.
Individual must have computer experience in such applications as Word, Excel, and PowerPoint etc. Individual must have previous experience or education related to Third Party Payor requirements, CPT coding, and medical necessity as it pertains to the Imaging section.
Individual must have critical thinking skills and analytical abilities as it relates to assessment of clinical needs, exam urgency, and appointment sequencing using computer skills to assist with decision support, as well as the problem solving skills to make decisions independently within position guidelines and expectations.