Service Tech Dispatcher - Refrigeration

Join Nex tech as a Dispatcher
Be the heart of the operation join Nex tech as a Dispatcher! Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nex tech, we're not just building a company we're building a movement. For more than 30 years, we've led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we're proud to be America's largest HVAC/R service provider and we're just getting started.
Behind every great technician is a rock-solid support system and that's where you come in. As a Dispatcher, you'll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart. If you're organized, proactive, and thrive in a fast-paced environment this is your opportunity to shine.
As a Dispatcher at Nextech, you'll be the linchpin of field service operations. You'll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way. Your responsibilities will include:

Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
Communicating service updates, customer needs, and schedule changes to technicians and management
Tracking service history, updates, and customer communications in the database
Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
Verifying technician check-ins/outs and confirming IVR compliance
Ensuring technicians have the correct parts and POs to complete jobs successfully
Providing world-class support to internal teams and customers always with professionalism and urgency
Collaborating with Regional Service Managers to clear and schedule new calls
Managing data entry, purchasing, and internal support for your assigned region
This is a role that requires precision, adaptability, and a strong commitment to excellence.
What makes Nextech different?
We believe when you take care of your people, they take care of everything else. Here's what sets us apart:

Professional Growth: Paid training, certification support, and education reimbursement
Outstanding Benefits: Multiple health plans, including a FREE employee-only option; dental and vision coverage starting after just 30 days; FREE life insurance equal to your annual salary; 401(k) with 50% company match on the first 6%; optional supplemental coverage for life, disability, accidents, and critical illness
Generous Time Off: Seven paid holidays plus Paid Time Off; exclusive discounts on travel, auto, dining, and more
Min Compensation USD $20.00/Hr. Max Compensation USD $25.00/Hr. What we're looking for:

Previous dispatch experience (service industry preferred)
High-level computer skills, especially in Excel
Excellent organizational and time-management skills
Strong sense of urgency and ability to prioritize tasks effectively
Top-notch communication skills written and verbal
Team-first attitude with a solution-focused mindset
Ability to thrive in a fast-paced, deadline-driven environment
Detail-oriented with a sharp focus on accuracy and follow-through
Physical Requirements:

Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Continuously requires vision, hearing, twisting, and talking
Occasionally able to lift up to 15 lbs
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing