Product Quality Engineering

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

This position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers.

Maintain full accountability for hardware quality across the entire product lifecycle, from initial design and prototyping (inception) through manufacturing, deployment, and eventual decommissioning (end-of-life).

Oversee hardware quality performance for assigned products, monitoring field quality data and associated metrics, including RMA Rates, MTBF, and Reliability Ratio.

Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.

Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.

Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.

Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debugging specific field RMAs.

Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.

Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.

Publish external-facing Failure Analysis Reports to Arista Support teams.

Oversee the set-up of new products into Failure Analysis operations.

Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory

Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.

Work with cross-functional teams (Test, Engineering, Diagnostics, TAC) to improve and scale Root Cause Failure Analysis capabilities.

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field

Experience in high-tech manufacturing (preferably networking equipment)

Experience working with contract manufacturing partners

Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes

Broad knowledge of test, diagnostics, failure analysis, and debug techniques

Foundational knowledge in quality and reliability performance metrics

Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing

Experience in Failure Analysis, Service, and Repair Operations a plus

Ability to analyze data through high level visual summaries, trends and patterns

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. Arista Networks is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.