LPN - Primary Care Clinic - Part-time

Location: UBMD Primary Care – 77 Goodell Street, Buffalo, NY 14203 (This position may be eligible for a remote/hybrid work arrangement following the completion of training and must be available to attend on-site meetings as required.)

Flexible schedule during regular business hours; Status: Part-Time, Non-Exempt AA/EOE

Enjoy a rewarding career with a healthcare organization that values your expertise and dedication to delivering exceptional results, and supports your success through a culture of collaboration, teamwork, and ongoing growth.

UBMD Primary Care is seeking a detail-oriented LPN Quality Specialist to support quality improvement initiatives and patient care coordination across our primary care practices. This role is ideal for a licensed practical nurse who is passionate about improving patient outcomes, advancing quality measures, and collaborating with care teams to enhance efficiency, satisfaction, and overall healthcare delivery.

Following a successful training period, this position may be performed remotely, with availability to attend on-site meetings and activities as needed.

In this role, you'll leverage your clinical knowledge, quality improvement expertise, communication skills, and patient-centered approach to support care teams and improve outcomes for patients.

Quality Improvement & Care Coordination Skills:

Partner with care team members to meet and maintain quality measures established by payers and regulatory programs

Perform transitional care outreach to patients recently discharged from hospitals or emergency departments

Reconcile medications and assist patients with post-discharge follow-up care

Answer patient questions regarding the transition of care process

Monitor and document practice progress toward quality and performance objectives

Support quality improvement projects and practice transformation efforts

Assist practices in utilizing health information technology tools to improve patient outcomes and office efficiency

Clinical & Patient Care Skills:

Coordinate timely follow-up for prescription requests, referrals, diagnostic testing, and sick visit appointments

Collaborate with healthcare providers, community agencies, patients, and family members regarding care coordination

Provide patient education materials and community resource information

Support population health management initiatives

Promote patient-centered care principles and best practices

Independently gather patient information and resolve care coordination concerns when patients are unable to communicate directly

Support Patient-Centered Medical Home (PCMH) standards and initiatives

Work collaboratively with the Quality Improvement team under the direction of the Director of Quality Management

Pilot and evaluate new workflows and approaches to patient care

Assist with goal setting, action planning, care management, and patient safety initiatives

Provide guidance and support to residents and medical students participating in quality improvement activities

Travel to other UBMD Primary Care locations as needed

Strong communication skills with patients, providers, leadership, and healthcare teams

Commitment to patient-centered care and quality improvement

Quality measure tracking and performance improvement

Pre-visit planning and care coordination

Transitional care management and hospital follow-up

Population health management tools

Electronic Medical Record (EMR) proficiency

Knowledge of Patient-Centered Medical Home (PCMH) principles preferred

Standard office technology and software applications

Graduate of an accredited nursing program or certified LPN program

Current and valid New York State LPN license required

Minimum of two (2) to three (3) years of experience in an outpatient clinic or primary care setting preferred

Experience working with quality measures and quality improvement initiatives preferred

Knowledge of Patient-Centered Medical Home (PCMH) standards preferred

Fast-paced, well-lit office and healthcare environment

Mild to moderate office noise levels

Potential exposure to occupational health hazards in clinical settings

Occasional travel between practice locations may be required

Extended periods of sitting or standing while working on a computer

Close computer work and frequent use of office technology

UBMD Primary Care is a smoke-free, drug-free, and equal opportunity employer.

UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

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