Concierge AM WEEKEND Shift

The Concierge delivers gracious, intentional hospitality by creating a seamless and welcoming experience for guests and teammates from first contact through departure. With a strong service heart and exceptional attention to detail, this role ensures guests feel genuinely expected through thoughtful preparation, warm engagement, and personalized interactions. Acting as a brand ambassador, the Concierge collaborates closely across the hospitality team, steps in where needed, and helps sustain a zero-friction, high-touch environment. Accountability, teamwork, and a growth mindset are essential to upholding service standards, supporting relationship-building efforts, and contributing to a safe, inclusive culture.

We Serve – We Focus on Excellence - We Deliver on Commitments

Service Heart & Preparedness

• Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates.
• Brand Representation & Storytelling
• Represent the winery and its brands with professionalism, enthusiasm, and authenticity.
• Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection.
• Act as a brand ambassador in all guest interactions.

Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support.

• Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence.
• Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations.

Participate in daily pre shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment.

Community & Stewardship

• Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles.

Engage guests in thoughtful conversation to gather information that supports personalized service.

• Demonstrate foundational knowledge of the winery’s history, vineyard sites, winemaking philosophy, and current releases.
• Support Tasting Room Hosts as needed to ensure smooth service flow.

Accurately use reservation systems, CRM platforms, and POS tools to document guest interactions and preferences.

• Concierge Services and Support
• Build and maintain relationships with industry concierges to generate referrals and support visitation.
• Support the Guest Services team and execute special initiatives or programming as assigned.
• Provide administrative support for tasting room operations as needed.

RBS and Safe Food Handling certification

• Excellent written and verbal communication skills (via telephone, e-mail, text and face-to-face) are required.
• Proficiency in POS systems and CRM software. Ability to work indoors and outdoors.
• Flexibility to work weekends, holidays, and varying schedules.