Service Department Parts Counter
Banister Mitsubishi-Hampton
Banister Mitsubishi of Hampton is part of the Banister Automotive Group, proudly serving the Hampton Roads community with quality vehicles, honest service, and a customer-first approach. We’re looking for an organized, customer-focused Parts Counterperson to join our growing team.
About the Role
As our Parts Counterperson, you'll be the go-to resource for customers, technicians, and service advisors looking for the right parts and accessories. You'll manage parts inventory, process orders, and provide excellent service at the counter and over the phone — all while helping keep our service and body shop operations running smoothly.
What You'll Do
Assist retail customers, wholesale accounts, and internal technicians in identifying and purchasing correct parts
Look up parts using dealership/manufacturer parts catalogs and inventory systems
Process parts orders, returns, and special orders accurately and efficiently
Maintain accurate inventory counts; assist with cycle counts and stock organization
Answer phone and in-person inquiries regarding parts availability, pricing, and order status
Coordinate with the service department and technicians to ensure timely parts availability for repairs
Receive, stock, and organize incoming parts shipments
Provide friendly, knowledgeable customer service and build strong customer relationships
Follow proper documentation and billing procedures
What We're Looking For
Previous parts counter or automotive parts experience preferred (Mitsubishi or other OEM experience a plus)
Strong customer service and communication skills
Ability to read and interpret parts catalogs/diagrams
Basic computer skills (DMS/inventory software experience a plus — CDK, Reynolds & Reynolds, etc.)
Detail-oriented with strong organizational skills
Ability to lift-up to 25 lbs. and stand for extended periods
Valid driver's license
Positive, team-first attitude
Why Join Banister Mitsubishi of Hampton
Competitive pay based on experience
Health, dental, and vision insurance
401(k)
Paid time off
Ongoing training and opportunities for advancement
Supportive, team-oriented dealership culture
Banister Mitsubishi of Hampton is an equal opportunity employer.
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