Head of Technical Programme Management

You’ll innovate, collaborate, and grow - in an energetic technology culture with decades of proven success. Job PurposeThe Technical Program Manager will oversee and coordinate both customer-facing and internal programs, ensuring alignment between business unit objectives and the corresponding technology solutions. The Technical Program Manager will lead cross-functional teams of stakeholders focused on delivering new services and upgrading existing solutions in accordance with ACI’s Connetic platform modernization strategy. Responsibilities include planning schedules, coordinating and managing technical and business resources, and monitoring budgets to ensure successful program execution. The Technical Program Manager will ensure timely completion of the program with high quality, within the agreed-upon scope and budget, while managing escalations and addressing program-level risks and issues. The candidate must be a strong leader with experience in matrix managing diverse staff to achieve timely results. Essential Functions and Responsibilities Lead cross-functional teams of stakeholders, including project managers, product managers, architects, developers and technical consultants. Manage program scope to ensure consistency with stakeholder agreements, including ensuring proper charter. Manage program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication, and mediation in an orderly manner. Partner with customers and/or internal partners to build strong cross-functional teams that can work through program challenges. Facilitate successful negotiations such as resource constraints as appropriate throughout the program, ensuring consensus and agreement across customers and/or internal partners and project managers. Keep all program stakeholders and management informed of program progress and communicate status. Offer executive dashboard reporting, Gantt reports of all projects, risk dashboards, status updates, and relevant level information. Formulate, organize, and monitor interconnected projects and implement suitable strategies. Understand and adhere to all corporate policies, including but not limited to the ACI Code of Business Conduct and Ethics. Qualifications (Education, Experience, Knowledge, Skills, and Abilities) Bachelor’s Degree or equivalent work experience.At least 4-6 years of project and/or program management experience, including managing large enterprise-level initiatives. Comprehensive knowledge of the product development process, the software product lifecycle, and agile program management. Excellent communication skills, both verbal and written, with experience in delivering executive-level presentations. Competencies Ability to provide analysis, consultation, and advice on all technical aspects of the engagement. Ability to anticipate implications and consequences of risks or business situations and take appropriate action to prepare for possible mitigation actions and/or contingencies. Preferred Qualifications (Education, Experience, Competencies) Bachelor’s degree in Computer Science, Information Systems/Management, Business, Accounting, or Finance preferred. Experience in the payment industry, including knowledge of payment channels, billing systems, fraud prevention, and regulatory requirements. Experience in analyzing client’s business needs, integrating business strategies, and recommending appropriate IT solutions and migration paths. Relevant professional certifications such as PMP (Project Management Professional), PgMP (Program Management Professional), or Agile certifications (e.g., Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at Job ID (Requisition #18897)ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( / @aciworldwide.The ACI Worldwide recruitment team will always follow official channels and will never request payment.#LI-LF1#LI-HybridACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.