Customer Care Banker

Additional Considerations (if any):
At Midwest Heritage, the core of our culture is taking care of the customer and taking care of each other. Our employees appreciate that their contributions make a direct impact on the success of our business as well as their own personal and professional growth.
Midwest Heritage Bank
Job Title : Universal Banker I (Teller)
Department: Banking
FLSA: Non-Exempt
General Function
The Universal Banker I is responsible for teller and personal banking functions. This position is responsible for promoting all Midwest Heritage products and services to customers and provides competent and courteous service to existing and prospective customers.

Retail locations are open six days a week and extended hours on weekdays. Incumbent must have the flexibility to work non-traditional banking hours, including some weekend and evening hours.
Chariton location is open six days a week. Incumbent must have the flexibility to work Saturdays.
Core Competencies
Customer Focused
Cash Handling
Attention to Detail
Accuracy
Professionalism
Reporting Relations
Accountable and Reports to: Operations Supervisor
Positions that Report to you: None
Primary Duties and Responsibilities:
Responsible for completing in-aisle walks and PA announcements as required. (Retail Locations)
Increase account relationships of existing bank customers and attract new customers by introducing them to new products and services
Successfully achieves all sales goals on a continuous basis
Processes all types of teller transactions as well as maintains and balances a cash drawer daily
Maintains knowledge, skills, and abilities in regard to Midwest Heritage products and services by participating in on-going training and staying aware of internal communications
Assists the Operations Supervisor in clerical support including filing, ordering supplies, maintain office records, and preparation of reports
Successfully achieves all operations goals on a continuous basis
Ensures that customers are satisfied with the products and services that they obtain
Proactively and professionally communicates with customers regarding their financial needs
Knowledge, Skills, Abilities, and Worker Characteristics:
Professional presentation and excellent communication skills.
Strong attention to detail.
Strong computer and keyboarding skills.
Ability to report to work when scheduled and on time.
Retail locations must be available for workdays, evenings until 6:00pm, and weekends.
Education and Experience:
Must be 16 years of age.
Successful experience in a customer service capacity.
Previous sales or cash management experience preferred.
Previous Bank Teller experience is preferred.
Previous experience must demonstrate the ability to sell, communicate effectively, and provide excellent customer service.
Physical Requirements:
This position is classified sedentary/light and requires the ability to sit for long periods and/or stand for long periods of time.
Frequently communicates with customers in person and on the phone. Must be able to exchange accurate information.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, reading.
Working Conditions:
Primarily 100% inside with occasional local travel.
Retail locations - Hours vary from week to week including days, evenings until close (6pm), and some weekend hours.
Equipment Used to Perform Job:
Computer printouts, incoming mail, calculator, computer terminal, copy machine, fax machine, various software programs.
Contacts:
This position works with Midwest Heritage employees, customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage.
Confidentiality:
This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times.
In the performance of their respective tasks and duties all employees are expected to:
Follow all state and federal regulatory requirements and complete assigned training courses within the required timeframes.
Perform quality work within deadlines.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.