Property Damage Liability Claims Adjuster

Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Claim

• *The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
• *Target Openings**

As a Claim Rep, Auto Damage, you will support our customers and third-party claimants through the claims process when they experience vehicle damage. In this role, you will serve as a trusted resource and will deliver exceptional customer service by providing clear explanations of policies and coverage options while investigating and evaluating claims to ensure accurate payments.

**Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases, including total loss evaluations and vehicle repair oversight. Types of claims are typically multi-vehicle (2 or more cars) auto damage with unclear liability and no injuries.

• Evaluate and analyze policy terms, conditions, and exclusions to determine coverage, liability, and damage; Coordinate and partner with appraisal team(s) and repair facilities to obtain necessary information and ensure thorough accurate damage assessments and timely claim resolution.
• Leverage all internal and external resources to conduct thorough investigations to gather all relevant facts accurately document findings in the claim management system and maintain accurate records of claim activity in claim management systems.
• Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants. Provide timely and professional communication to customers, representatives, and internal stakeholders.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• Bachelor's Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable.
• Proficient in claims management systems with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• High School Diploma or GED required.
• One year auto claim handling experience or comparable claim experience, or successful completion of Travelers Auto Claim Representative training program.

**Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

• **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Travelers Insurance