Head of Care Management Operations

Founded in 2017 in Columbia, SC, Crisp Event Rentals was built on a simple belief: take care of our people as well as we take care of our products. We don’t just provide equipment; We’re a close-knit team of driven professionals who win on teamwork, honesty, and personal accountability — and we’re growing.
Crisp is looking for a Director of Operations to be the right hand to our President and the operational engine behind our next chapter of growth. You’ll lower operating costs through smarter systems while raising the quality of what we put in front of our clients. If you like building the machine — not just running it — this is role is for you.
What You’ll Own Operational Leadership Lead the managers and crews across Warehouse, Delivery, Soft Goods, and Maintenance, breaking down silos so the whole operation moves as one team.
Partner daily with Sales to keep operations and revenue pulling in the same direction.
Direct daily logistics — routing, fleet management, and crew deployment.
Oversee inventory control end-to-end: transfers, sub-rentals, cycle counts, quality checks, and organization — protecting against loss, damage, and shrinkage while keeping supply levels cost-effective.
Put quality-control inspections in place so damaged goods never reach a client.
Help manage the operational budget with a focus on controlling variable costs — labor, fleet, and overtime.
Use Point of Rental data to track utilization, asset ROI, and equipment lifecycle — knowing when to repair, retire, or reinvest.
Partner with leadership on data-driven equipment and capital purchasing decisions.
Systems & Process Make Point of Rental the single source of truth — automating manual workflows and tightening the data the whole company runs on.
Identify inefficiencies, mitigate risk, and build repeatable, proven processes that scale cleanly into new locations.
Safety & Compliance Champion a safety-first culture in the warehouse and on the road; keep equipment and facilities meeting OSHA, PPE, and applicable DOT standards.
Oversee fleet compliance and recordkeeping and address any incident quickly with preventive follow-through.
People Development Recruit, train, mentor, and hold accountable a high-performing team — helping department leads grow from doers into leaders.
Build smart staffing models (core plus flex) to handle peak-season volume without blowing the labor budget, forecasting labor needs weeks out based on booking velocity.
Qualifications 5+ years of operations management and leadership experience (or 7-10 years of comparable hands‑on experience). A track record of improving efficiency, quality, and team performance — with the energy to build, not just maintain.
Comfort with data: able to read utilization reports, labor forecasts, and a P&L. Experience with Point of Rental or a similar rental/ERP platform is a strong plus.
Working knowledge of OSHA safety standards and DOT requirements for commercial fleets — or the ability to get up to speed quickly.
A servant‑leader who sets a high bar — able to make tough calls independently while building a culture of teamwork and accountability.
Open availability to meet the needs of the business, including nights and weekends during peak event season.
Bachelor’s degree in business, operations management, or a related field preferred.

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