Head of Client Support Services

Allegiance Trucks Service Manager Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptionalsupport to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.

Why Allegiance Trucks? When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:

Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from

Generous Paid Time Off policy, including vacation, sick time and floating holidays

Support and encouragement for your continued advancement with additional training

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.

Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs

Oversees a staff of diesel technicians and administrative staff

Able to recognize warranty failures, warranty claims and process of warranty recovery

Manage service requests of commercial truck leasing customers with urgency and professionalism

Develop and manage relationships with vendors and customers

Assist management team in preparing an Annual Business Plan and Budget.

Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met

Assist with other projects as needed

Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.

Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.Develop, communicate, and enforce established company safety policies and procedures.

DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.

Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations

Create and maintain positive relationships with all customers.

Maintain minimum 90% Customer Retention Rate.

Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.

Create shop environment that assures cleanliness, safety, and customer focus.

Develop, implement, and promote service training.

Assist in collection of past due invoices as needed.

Handle all customer, employee, and vendor issues in a professional and courteous manner

Required Skills for Service Manager:

Minimum high school diploma or GED equivalent required

Minimum 5-7 years of automotive/trucking management experience

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.