IT SysAdmin

Location This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. Relocation is not available for this role.

Living in the IT department, the Systems Administrator is responsible for supporting and maintaining the organization’s core technology environment, including enterprise business systems, infrastructure, and end‑user services. This role combines systems administration and business systems support, serving as a bridge between technical operations and business needs.

The Systems Administrator collaborates closely with internal stakeholders, IT team members, and external vendors to ensure systems are reliable, secure, and aligned with business processes. This position supports day‑to‑day IT operations while also contributing to system enhancements, process improvements, testing, documentation, and user adoption.

Systems Administration & IT Operations
Administer and support Microsoft 365, Azure Active Directory, and Active Directory, including users, groups, and policies
Support server, workstation, and cloud environments, including performance monitoring, patching, backups, and security maintenance
Assist with implementation, configuration, and support of enterprise systems such as financial, distribution, or operational platforms
Work closely with network infrastructure teams to support connectivity and optimize system performance
Assist with backup, recovery, and disaster‑recovery procedures
Identify, troubleshoot, and escalate system, hardware, and software issues as needed
Participate in after‑hours or on‑call support when required
Business Systems Support & Analysis
Support enterprise systems through configuration, enhancements, and issue resolution
Analyze workflows and recommend system or process improvements
Serve as a liaison between business teams, IT, and external vendors
Support data validation, reporting, and basic analysis as needed
Testing, Documentation & Change Support
Support system testing and User Acceptance Testing (UAT) for enhancements and updates
Assist with training, communication, and adoption of new systems or changes
Respond to and resolve support requests via the Zendesk ticketing platform
Follow established service levels, documentation, and escalation procedures
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field (or equivalent experience).

• 3–5 years of experience in business systems analysis, system administration, or related roles.
• financial, distribution, or CRM platforms).
• Experience with learning management systems, financial systems and supply chain systems is a plus
• Microsoft Windows client and server operating systems
• Microsoft 365, Azure, Active Directory, and Group Policy
• Ability to manage shifting priorities and work independently or as part of a team
• Ability to respond to after‑hours support needs and participate in on‑call rotation
• Ability to travel up to 20% to local or regional sites as needed