Medical Office Front Desk Receptionist (Remote)

Location
70 Commercial St Suite 200, Concord, NH 03301
Compensation
$21.00–$22.00/hour, plus a $500 Sign On Bonus.
Benefits
Medical, dental, vision, AD&D, short and long‑term disability, life insurance, 401k with employer match, paid parental leave, paid time off, holiday pay, Employee Assistance Program.
Job Summary
The Practice Coordinator manages front‑office daily activities for the practice location, ensuring quality customer service to in‑person and remote patients and clinicians.
Duties & Responsibilities

Create a positive work environment, serve as a culture carrier, and support in‑office clinician and staff engagement.
Conduct schedule prep for all patients, ensuring paperwork, credit card, demographics, and charts are complete.
Perform general office duties and maintain cleanliness by sorting mail, scanning documents, handling e‑faxes, managing shared office email, and maintaining office upkeep.
Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide exceptional customer service, responding quickly and appropriately to patient needs, and manage difficult or sensitive situations following Crisis and De‑escalation Processes.
Manage front‑desk responsibilities: greet and check patients in/out courteously.
Support patients via phone, email, or portal with payment/billing questions, scheduling, release requests, and miscellaneous inquiries.
Manage phone queues to ensure calls are answered in a timely manner.
Assist patients with telehealth access and patient portal issues.
Triage urgent patient requests, resolve or direct to appropriate departments.
Collect co‑payments and balances at the time of service.
Complete insurance eligibility verification and resolve patient issues.
Assist clinicians with administrative tasks such as letters, faxes, etc.
Coordinate with clinicians regarding patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant and secure working environment in the practice.
Required Skills & Abilities

Ability to multitask and prioritize duties for high‑quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficient with computer software applications (Microsoft Office & EMRs).
Comfortable handling sensitive and confidential information (HIPAA).
Education & Experience
High School or equivalent required. Associate’s or bachelor’s degree preferred. Minimum 1+ year experience in healthcare operations, customer service, or a similar role preferred.
Physical Requirements
Required to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds. Requires close, distance, color, peripheral, depth vision and may need to adjust focus. Reasonable accommodations may be made for disabilities.
EEO Statement
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
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