Head of Operations & Business Management

As a ZumaDirector of Operations, you are responsible foroverseeing and supporting the operational performance of Zuma restaurants across the region. This role partners closely with General Managers, Executive Chefs, and senior leadership to drive operational excellence, financial performance, guest experience, and consistent execution of Zuma standards. The Director of Operations provides strategic and hands-on leadership, develops high-performing teams, identifies opportunities for improvement, and ensures each restaurant achieves its operational and commercial objectives.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Zuma in proud to be part of the Azumi collection.
At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:
Embrace the Energy - we bring passion and positivity to everything we do
Oversee and support day-to-day operations across the region, ensuring consistent execution of Zuma's operational, service, and brand standards
Partner with General Managers and Executive Chefs to drive restaurant performance, providing guidance, accountability, and hands-on operational support as needed
Monitor financial and operational performance, including revenue, labor, cost of goods, profitability, productivity, and other key performance indicators
Partner with restaurant leadership to develop and execute annual budgets, forecasts, business plans, and strategies to achieve financial targets
Conduct regular site visits and operational reviews to evaluate service, guest experience, team performance, facilities, and overall restaurant standards
Lead, coach, and develop General Managers and senior restaurant leadership, supporting succession planning and building a strong regional leadership pipeline
Ensure consistent implementation of Company policies, procedures, SOPs, and operational initiatives across all locations
Identify operational challenges and opportunities and develop action plans with local leadership to improve performance, efficiency, and profitability
Partner with Culinary, People & Culture, Finance, Talent Acquisition, Marketing, Events, and other departments to support restaurant and regional business objectives
Support staffing strategies, leadership recruitment, retention, performance management, and organizational planning across the region
Support new initiatives, major events, restaurant projects, renovations, and other regional operational priorities as required
A genuine love for culinary experiences & a passion for Japanese cuisine

• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 7+ years of progressive restaurant operations leadership experience within high-volume, premium or luxury hospitality, including multi-unit or regional oversight
• Strong understanding of restaurant operations, guest experience, labor management, food and beverage costs, budgeting, forecasting, and P&L performance
• Demonstrated ability to analyze operational and financial performance and translate findings into effective action plans
• Excellent leadership and team development skills with a track record of building high-performing management teams
• Strong business acumen, organizational skills, and ability to manage multiple locations and priorities simultaneously
• Ability to travel frequently across the region and work a flexible schedule based on business needs

We offer incredible career growth, international opportunities, and the chance to contribute to a world‑renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
World‑Class training, designed to inspire and educate

• Global opportunities , experience hospitality around the globe with our five incredible brands
• Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• Bonus Opportunity , eligible roles may participate in our annual bonus program, rewarding individual and business performance
• 401(k) Retirement Plan, supporting your long‑term financial well‑being and future goals
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.