Registered Nurse Liaison (RN) - Now Hiring!

Patient Experience Liaison (Non-RN)

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Quality healthcare is our passion, improving lives is our reward. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

The Patient Experience Liaison (Non-RN) requires supporting the Call Center/Practice by providing excellent customer service to patients while assuming all Call Center job responsibilities. Patient Experience Liaisons must exhibit a professional appearance, the ability to maintain emotional stability, adapt to flexible work schedules, maintain confidentiality at all times, and work through referrals while maintaining productivity standards.

High school diploma or general education degree (GED) required.

Must possess good written and verbal communication skills, typing, general clerical skills and excellent telephone skills.

Medical terminology and two year medical office experience preferred.

Maintain the defined performance metrics as outlined in the productivity standards.

• Schedule, cancel, and reschedule new and established patients according to the approved scheduling guidelines of each practitioner and the appointment scheduling policies and procedures.
• Verify and update patient information following patient registration criteria; make corrections into computer immediately.
• Ensure all patients have been registered properly and all patient information is updated and entered directly into the computer.
• Take messages for the office staff and providers as requested and when appropriate (per policy). Cooperate in the cross-training of the offered clinic specialties to ensure adequate coverage at all times.
• Orient new patients to the Clinic. Inform patients of Riverside Medical Clinic's financial policies.
• Assist supervisors as needed with varied office duties.
• Growth and Development Opportunities within UHS and its Subsidiaries

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Universal Health Services