Healthcare Ambassador

The Patient Ambassador serves as the first point of contact and primary representative of our medical group for new patients, referral partners, and internal clinical teams. Unlike a traditional intake role, the Patient Ambassador is a relationship-driven, customer-focused position that advocates for patients, physicians, and the organization. This role works closely with Operations, Business Development, Clinical teams, and external referral sources to support seamless care coordination and to strengthen referral relationships.

The Patient Ambassador embodies our values of expediency, quality, communication, and exceptional service.
ensure data integrity and compliance with internal standards.
Verify authorization for treatment and confirm approved body parts/services, in compliance with CA Workers' Compensation Labor Code.
Schedule new patient appointments promptly while balancing clinic capacity, physician availability, and operational needs.
Serve as the primary liaison for new patients by providing clear, empathetic, and proactive communication.
Communicate efficiently with referral sources to ensure authorizations, clinical notes, and other required documents are up to date.
Work closely with Operations to support clinical flow and appointment optimization.
High school diploma or GED required.
Prior experience in a healthcare or medical office environment preferred.
Experience with EHR/EMR systems (preferred) and comfort working with multiple software platforms.
Demonstrated excellence in customer service, communication, and relationship management.
24.00 to $26.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)

• License & Tuition Reimbursements
• Holiday Pay & Floating Holiday
• Supportive environment to help you grow and succeed

Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Monday-Friday, 8am-5pm