Head of Programme Management

The WISe Program Manager provides regional leadership and oversight for Akin’s Wraparound with Intensive Services program, working in close partnership with the WISe Director and program leadership across the organization. You are accountable for the quality, fidelity, and operational integrity of WISe services across your region — ensuring that every team delivers high-fidelity, trauma-informed, culturally responsive wraparound care consistent with Akin’s mission, vision, and values.
This role spans people leadership, regional quality improvement, referral management, community representation, and staff development. You will serve as the primary conduit between state-level direction and regional implementation — translating SOPs, best practices, and program standards into day-to-day practice for your teams.
This position requires substantial knowledge of state guidelines, WISe programmatic structures and policies, and community resources. This position has access to protected healthcare information (PHI) and confidential identifiable information (CII), both paper and electronic, as required to perform related duties.

Regional Program Leadership & Operations
Lead the planning, implementation, coordination, and supervision of WISe program operations across the region
Ensure high-fidelity Wraparound/WISe services — incorporating Wraparound principles, phases of treatment, and the WISe model — are consistently delivered to children, caregivers, and their family teams
Oversee day-to-day operational requirements across regional program sites
Regional Quality Improvement
Lead regional quality improvement initiatives, identifying trends in service delivery, outcomes, and documentation and translating findings into actionable improvements
Monitor documentation activities across regional Wraparound teams, ensuring compliance with agency contracts, Akin documentation standards, and Federal, State, and local confidentiality requirements
Assist with quality improvement measures, outcome measurement, and implementation of program evaluation structures
Manage all file audits with MCOs for the region in conjunction with the WISe Director
Staff Supervision & Development
Provide direct supervision — both reflective and administrative — to WISe direct service staff, using strengths-based practices to support professional growth and wellbeing while ensuring accountability, compliance, and unified application of best practices
Conduct performance evaluations and deliver timely, constructive feedback; manage performance concerns through coaching and corrective action as needed
Assist with the development and implementation of onboarding and training curriculum for all WISe staff to ensure readiness as practitioners of the WISe process
Foster an inclusive, equitable team culture that values diversity and treats every person with respect regardless of race, color, age, religion, gender, sexual orientation, national origin, marital status, or disability
Provide supervision and consultation to staff responding to crisis situations
SOP Dissemination & Regional Training
Serve as the regional implementation lead for SOPs, best practices, and program standards developed at the state/Director level
Disseminate updated policies, procedures, and practice guidance to regional supervisors and staff in a timely and accessible way
Design and deliver regional and statewide training to ensure staff understand and consistently apply SOPs in their day-to-day work
Identify regional training needs and work with the Director to address gaps
Referral Management
Manage the referral process for the WISe program within the region
Collaborate with DCYF, MCOs, and other system partners to maintain a well-functioning regional referral pipeline
Community Representation & Partnerships
Represent Akin’s WISe program at regional community meetings and system partner tables, including Community Resource Teams (CRT), the WISe Collaborative, Family Youth Service Provider Round Table (FYSPRT), and the WISe Symposium
Develop collaborative relationships and maintain strong rapport with children and families, natural supports, community providers, child-serving system partners, and agency leadership
Participate in scheduled supervision, team meetings, and administrative and leadership meetings
Comply with all Akin policies and procedures

Substantial knowledge of state WISe guidelines, programmatic structures, policies, and community resources
Demonstrated ability to lead and develop teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery
Working knowledge of the principles of accessibility, inclusion, and belonging, with a track record of incorporating these values into decision-making and team development
Training and/or experience in reflective supervision and consultation, or a strong openness to grow in this area
Skill in performance management, including delivering constructive feedback, coaching staff through performance concerns, and applying corrective action when needed
Strong data literacy — ability to read program metrics, identify trends, and translate findings into actionable improvements
Ability to work independently and as part of a leadership team in a fast-paced, community-based environment
Strong written and oral communication skills, with the ability to represent Akin effectively in community and system partner settings
Ability to adapt to change, use flexible thinking, and lead teams through ambiguity
Computer literacy including Microsoft Office, Excel, Outlook, and Teams; experience with Electronic Medical Record systems

This job is performed in a professional office environment. HYBRID WORK ARRANGEMENTS:
Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; Specific vision abilities required by this job include close vision requirements due to computer work
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in social work, psychology, early childhood development, counseling or a related field

• Specialized training and experience in WISe
• We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. The target starting pay for this position is $75,441.60 - $90,521.60 per year, typically within the first half of this range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.