Head of Product & Customer Experience

These three open roles all reside on the broader ROAG Digital and Technology team. We are made up of individuals with unique backgrounds and expertise who have a shared vision and prioritization of enhancing the overall customer experience while driving total company benefit. This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.Project Description – (potential for one of the three roles)Paid Membership Engagement: As a Product Manager on the Paid Membership Engagement team, you will play a key role in helping to drive high value interactions with our Paid Member audience. You will own product strategy and concept from start to launch while working close with a cross-functional teams of stakeholders and team members to ensure we are delivering the high value work, sooner and with the highest-quality. You will leverage deep knowledge of product metrics and results-driven decision-making frameworks to help design, build, launch and iterate on new experiences that delight and engage our Best Buy Paid Members.To do this, you will build strategies that align with higher level company strategy, while working closely with cross-functional teams to develop, test, implement and track performance of initiatives. You will engage in customer research to see and solve customer problems and execute data-driven prioritization.App Growth: As a Product Manager on the App Growth team, you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering the team to deliver innovative and human-centered customer experiences. You will drive product strategy and development from concept to launch, while partnering closely with key internal teams and stakeholders, engaging in customer research, and executing data-driven prioritization. You’ll work with a team of product managers, UX designers, and engineers to design, build, and launch initiatives that address customer needs, business objectives, and deliver meaningful impact towards our key results.You may be asked to come into the office up to three days per week.Position Summary/Job Description:What you’ll do:Demonstrate empathy for customers and steer strategies to build customer trustDemonstrate the test / learn / iterate mindsetLead teams to innovate and transform by embracing new ways of workingAnalyze customer data to identify trends and opportunities to improve retentionPartner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer retentionDesign models, success metrics, and reporting to measure the performance of retention campaigns and overall program effectivenessCreate test plans to optimize campaign audience selectionAbout us:As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. experience relevant Product Management Experience (Dev, UX, Strategy, etc.)Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience2+ yrs. relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.building strong relationships is critical to our successWhat are some preferred/nice to have skills the manager is looking for?8+ years directly related experience4+ years of people management and team leadership experience3+ years leadership and people managementBachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related fieldRequired Skills: Product Management. Brand/Product Manager.