Head of Client Support Services

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands‑on leadership, vendor oversight, team development, and operational consistency to ensure high‑quality service delivery and property readiness.

Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction

Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make‑readies, and emergency response across assigned properties

Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness

Oversee vendor and contractor relationships — schedule third‑party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements

Direct unit turn scheduling and execution to minimize vacancy days and ensure move‑in readiness meets company standards

Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality

Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards

Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials

Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues

Support repair, maintenance, and capital budget planning and cost management across assigned communities

Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)

Strong multifamily maintenance management experience

Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems

Strong leadership and customer service skills

Strong record‑keeping and team support skills

High School diploma or equivalent

Bilingual communication ability where useful for the properties

High school diploma; Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability

Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience

Coordinate with leasing and office teams on unit turn timelines, move‑in readiness, and property condition updates

Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines

Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team

Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance

Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review

Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generate reports

Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments

Competency with digital tools for reading schematics, blueprints, and building system diagrams

Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations

Ability to generate and review maintenance performance reports and dashboards for leadership communication

Emergency/weekend support is required

Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability

Company paid Life Insurance (option to buy additional available) and Long‑Term Disability

Access to Mental Health & Well‑Being service

These contributions are fully vested immediately. 11 Paid Holidays per year

Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child

Tuition Reimbursement: Up to $5,000 per year of pre‑approved tuition expenses will be reimbursed upon submission of approved documentation. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities.