Client Services Rep - 3rd Shift

The Lee County Port Authority is seeking an energetic, highly motivated individual to join a great team with Base Operations at Page Field.
The anticipated hourly starting rate for the ideal candidate is $19.31.
Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities. Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs.
Customer-centric: Puts pilots and passengers first, providing friendly and professional service.
Resilient: Comfortable working outdoors in all weather conditions.
High school diploma or general education degree (GED)
A minimum of one year of work experience in customer service or aviation related experience preferred
Must possess above-average customer service skills and have the ability to effectively communicate with others at all times
Position requires individual to work varying shifts, including days, nights, weekends, holidays and "on-call" scheduling, as necessary
Schedule restrictions may apply during seasonal timeframes
Communicate effectively with pilots, flight crews, passengers, and tenants, to coordinate aircraft servicing
Operate fuel trucks and perform fueling of fixed-wing and rotary aircraft in accordance with industry standards, manufacturer specifications, and Lee County Port Authority fuel program procedures
Perform aircraft ground services including lavatory service, tire pressure checks, ground power unit operation, and general aircraft servicing
Assist with towing aircraft on the ramp and into or out of hangars using appropriate tugs and tow bars; secure aircraft in tie-down areas
Marshal aircraft and direct aircraft to designated parking areas
Inspect airfield materials and operating conditions and report discrepancies and assist with disabled aircraft or airfield emergencies as directed
Escort private and commercial personnel unfamiliar with airport grounds to ensure compliance with safety and security requirements
Perform minor building maintenance (restroom cleaning, spill cleanup); assists with groundskeeping (mowing, painting); Collaborate with the maintenance team on landscaping and facility preservation projects, such as mowing, trimming, and painting, as operational needs dictate
Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.
Florida Retirement System (FRS)
The Port Authority participates in the Florida Retirement System (FRS). Employees have the option of choosing between two retirement plans:

• 1) FRS Pension Plan traditional retirement plan that offers a guaranteed monthly benefit upon vesting requirements
• 2) FRS Investment Plan benefit is based on contributions made to the account and on investment performance. Both plans require eligible employees to contribute 3% per paycheck, while the employer contributes 13.59% for regular class or 37.74% for Special Risk, and 32.60% for Senior Management Service Class (SMSC).

Medical Insurance
The Port Authority offers two plan choices for all full-time employees, their legally married spouse and their dependents. Dental Insurance
The Port Authority offers a dental plan for full time employees, their legally married spouse and children.
Low and High Plan for full time employees, their legally married spouse and children.
Employee Assistance Program
This is the availability of licensed professional counselors for personal issues with 100% confidentiality.
Flexible Spending Account(s)
There are two (2) types of FSA reimbursement accounts that allows contributions to be deducted from each paycheck before taxes to cover expense with pre-tax dollars. 1) Medical Expense Reimbursement covers out-of-pocket expenses for medical, dental and/or vision expenses; 2) Dependent Care Reimbursement - covers daycare costs for dependent children under the age of 13 or elderly adult daycare.
Life /AD & D Insurance
Additional Life Insurance
The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren).
Short Term Disability
The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee. Long Term Disability
Direct Deposit
The employee's payroll check is directly deposited into the bank of their choice.
457 Deferred compensation programs Education reimbursement On-site gym - RSW
Paid Time Off & Holidays
The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 personal day