Client / Customer Care Rep

Customer Service
Regular Full-Time
Office:
Remote

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.
Tuition Reimbursement for all full and part-time staff
Affordable and comprehensive medical, dental and vision coverage for employee and family members
Two retirement plans ! 403(b) AND Employer Paid Pension
Flexible spending
Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Responds to customers complaints and grievances. Receives requests for adjustments on claim issues. High School Diploma
Minimum 6 months call center experience
Microsoft Word
Excellent skills in telephone communication and a professional demeanor
Must live in the tri-state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania)