Head of Product Architecture

Product Manager - Payment ProcessingApply: Center Valley, PA Office: Tampa, FL Office: Atlanta, GA Office: Full time: As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit SHift4 is expanding globally and hiring a key Payment Processing Product Manager, Lead - North America owns the product strategy and delivery for the core transaction processing domain in North America, spanning Clearing, Settlement, and Exceptions/Dispute Management. This role is central to the company's move away from legacy, homegrown processing infrastructure toward a modern, modular processing platform, and requires close, ongoing engagement with the third-party processors and networks the business relies on today as that transition unfolds. Reporting into the Global Payment Delivery leadership, this individual translates architectural direction into a concrete, sequenced product roadmap, working across engineering, operations, finance, and external processing partners to ensure the platform is reliable, compliant, and positioned for eventual platform independence.**Responsibilitie**s * Own the product roadmap for Clearing, Settlement, and Exceptions/Dispute Management within the North America processing stack, ensuring alignment with the broader global processing architecture and platform-independence strategy.* Serve as the primary product point of contact with existing third-party processing and network partners, managing day-to-day requirements, escalations, and roadmap dependencies while planning for eventual consolidation onto the target processing platform.* Partner with Engineering to scope build-vs-buy decisions for processing capabilities not fully covered by external platform partners (e.g., residuals, billing nuances, reconciliation, reporting), and own the resulting internal product backlog.* Work closely with Finance, Risk, Operations, and Compliance to ensure clearing, settlement, and exception-handling flows meet regulatory, funding, and reconciliation requirements across card networks and payment types.* Define and track success metrics for processing reliability, settlement accuracy, exception resolution time, and partner performance, and report progress to senior product and executive stakeholders.* Document and maintain the logical data model and interface contracts between the processing domain and adjacent systems (onboarding/merchant data, gateway, billing), ensuring consistency in naming conventions and identifiers as legacy systems are decomposed.* network/scheme certifications) tied to new clearing and settlement capabilities.* Act as a bridge between regional (North America) needs and the global Payment Architecture function, surfacing local requirements for peer review and ensuring North America is represented in global processing standards.**Qualifications** * 7+ years of experience in a product management role within payments processing, acquiring or a related financial technology domain.* Working knowledge of transaction lifecycle mechanics, specifically clearing, settlement, and dispute/exception processes across card networks.* Experience managing relationships with external processing or network partners, including roadmap negotiation and issue escalation.* Strong cross-functional collaboration skills, with experience working alongside Finance, Risk, Operations, and Engineering.* Comfort working with structured data and system interfaces; ability to read and reason about data models and integration points.* Analytical, detail-oriented, and comfortable operating in an environment of active architectural change and platform migration. *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*

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