Help Desk Support/Technical Support - Remote

Help Desk Support Technician
Job Description
Bankers Financial Corporation is a holding company that started in St. Petersburg, FL, in 1976. The heart of our corporation lies with our employees and our communities. At Bankers, we focus on building an environment where all voices are heard and respected, and our employees can grow, succeed, and make an impact.

Hybrid full-time, Monday - Thursday, 10:00am-7pm in our office located in Downtown St. Petersburg, with the flexibility to work from home on Fridays.

Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

Acting with the highest level of honesty, trust, character, and transparency.

Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.

Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.

Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.

Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Our Core Values Include
Collaboration : working together is critical to achieving organizational goals.

Innovation : growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance : we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility : we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Summary/Objective
The Help Desk Support Technician plays a vital role in ensuring the seamless operation of all end user hardware and software at Bankers Financial Corp headquarters and remote locations. This position focuses on delivering exceptional technical support to maximize user productivity by efficiently addressing service desk tickets, installing and maintaining hardware and software, troubleshooting issues, and supporting various projects. Beyond technical expertise, the role requires a commitment to providing superior service that drives company success. Ideal candidates will possess strong problem-solving skills, a collaborative mindset, and a passion for delivering top-tier technical solutions.

Essential Functions

Proficient in Microsoft Windows 11, Microsoft Office 365, and managing email cloud environments

Experience with troubleshooting and supporting HP and Dell laptops, and Apple devices

Familiarity with basic security best practices and industry standards

Conceptual understanding of network infrastructure

Effectively diagnose and resolve end-user desktop hardware and software issues

Identify opportunities to improve existing processes and implement solutions to enhance efficiency

Research and recommend new technologies to reduce man-hours and support business goals

Execute tasks related to both large and small-scale projects

Document resolutions for common issues and maintain a repository of resources

Assist with updating asset management and inventory systems

Manages workload effectively to deliver quality results that meet scope, priorities, and timelines

Communicates assignment status and notify manager of potential challenges affecting productivity or deadlines

Provide technical solutions and communicate them clearly to the end-user community

Present a positive, supportive attitude toward clients and team members

Demonstrate adaptability by absorbing new responsibilities and contributing to a collaborative environment

Hybrid full-time, Monday - Thursday, 10:00am-7pm with the flexibility to work from home on Fridays.

Required Education And Experience

0-2 years of industry experience in Service Desk Operations

High School or equivalent

Microsoft certification in the related field of work

Basic knowledge of incident ticketing systems

Preferred Education And Experience

College degree in related field

Microsoft Certifications

ITIL Foundations Certified

#J-18808-Ljbffr Bankers Financial Corporation