Head of Operations & Business Management

Printerpix is an online photo and communications retailer that provides innovative customizable products to a global market. Due to recent international expansion, we seek to add the talents of a Operations Director to one of the industry’s largest image processing facilities in the industry based in Lake Mary, Florida.

Provide leadership to Operations to drive continuous improvement in safety, quality, productivity and costs.

Ensuring jobs manufactured correctly, cost effectively and delivered on time in accordance to customer specification and quality requirements.

Planning, scheduling and reviewing workload to ensure production output and on time delivery targets are achieved cost effectively.

Ensuring that the shop floor has the necessary manpower, competence, skills, knowledge, tooling required in order to achieve production targets.

Managing the Inventory function/stock control dept. to ensure raw material and product is receipted, located, stored and transferred correctly and that the company’s stock inventory is accurate.

Managing the Purchasing function/dept. to ensure material is purchased cost effectively and available for production when required.

Capacity Planning

Planning & Scheduling of Workload

Pre-plan production and deploy a daily prioritized work schedule to the shop floor with appropriate time deadline targets.

Adjust the production schedule as required and communicate any change to delivery date with the customer service dept. accordingly.

Monitor & review manufacturing operations to ensure correct quality standards.

Ensure all shop/equipment is maintained & repaired.

Quality Control

Ensure production/quality processes, equipment being used and the working environments are all conducive to producing a high quality specifications.

Monitor production activity to ensure that the appropriate manufacturing methods are employed and that sufficient due care is taken in order to meet the customer’s quality and specifications.

Ensure rejected product/non-conformance is rectified as high priority and that customers are kept informed accordingly.

Inventory Management

Organizing, planning and coordinating all inventory management activities.

are well organized and adequately resourced to sufficiently support production and the goals of the business.

Ensure incoming product is processed and managed appropriately according to company procedures.

Ensure materials are ready and available for production as and when required.

Ensure that any materials that are late or holding up production for whatever reason are chased and followed up until received.

Ensure sub-contract processes are received back and that suppliers are chased if late.

Customer Service

Maintain proactive, dynamic and effective communication with customers at all times.

Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.

Operational Performance

Achieve the company’s on-time delivery target of 95%.

Manage change to meet current business requirements.

Implement manufacturing improvement processes and systems to reduce inventory, increase throughput and minimize costs.

Promoting and upholding company performance standards and ideology (on-time delivery, lean manufacturing, continuous improvement, housekeeping & work ethic).

Lean Six Sigma / Six Sigma Green Belt / Six Sigma Black Belt / Supply Chain Mgmt. 5+ years’ experience managing a medium size manufacturing facility.

Strong working knowledge in operations and workflow management.

Successful track record of safety and regulatory compliance.

Lead not “manage”)

All your information will be kept confidential according to EEO guidelines.

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