Part-Time Head of Operations

Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.

Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.

Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.

Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.

Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.

Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.

Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.

2-3 years of operations management experience.

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.

3-4 years of customer service experience.

Excellent relationship building and influencing skills with people at all levels and in all functions.

and good time management, organizational, and record‑keeping skills.

Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.

Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.

A management team that cares about your professional development.

Discounted Personal Training, and merchandise – including supplements.

Daily Pay offered – access your funds before payday.

Competitive pay plus vacation, holiday, and sick pay.*

Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*

Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

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