Client Services Rep - 3rd Shift

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, on‑demand charter, aircraft sales and management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its private clients worldwide. Magellan Jets and its FAA‑certified flight operations team lead one of the industry’s most comprehensive safety management systems and protocols, providing peace of mind to the most discerning travelers.

Reporting directly to the Client Experience Manager, you will play a pivotal role in providing exceptional customer service and handling the day‑to‑day client interactions and catering to our clients’ individual preferences and needs with the utmost care. As a Client Experience Consultant, you’ll be at the heart of our commitment to delivering a world‑class flight experience. Uphold Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.

Work from the Quincy, MA office four days a week.

Participate in weekend coverage rotation and occasional night shifts.

Adhere to Magellan Jets’ employee customer‑service contract standards.

Collaborate closely with colleagues across the organization to ensure seamless service delivery with every private client interaction.

Arrange ground transportation, catering, and other special requests to enhance the travel experience.

Support any mechanical recovery or flight deviation requirements.

Provide informed advice to private clients to support their mission needs.

At least 1‑3 years of customer service experience required.

Bachelor’s degree preferred.

Experience working in a hotel or for a luxury brand preferred.

5‑Diamond Customer Service experience.

Consistently strive to achieve and surpass private client expectations.

A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.

Primarily office‑based, with one remote/work‑from‑home day each week. General office environment with moderate noise levels. Occasional travel to aircraft or client locations may be required.

Occasional walking/movement between work areas (e.g., meetings, restrooms, or kitchen).

Repetitive hand and wrist movements via frequent typing and use of a mouse.

Light lifting of office supplies, documents, or equipment (up to 20 lbs.).

Screen use: prolonged use of a computer screen.

This is a full‑time exempt position.

Schedule & Shift Structure
This role operates on a rotating shift schedule. Candidates must be available to work one of the following shift patterns, which include a required weekend day.

Tuesday - Saturday, 12:00 PM - 8:00 PM

Sunday - Thursday, 12:00 PM - 8:00 PM

7:00 AM - 3:00 PM (included in rotation)

Training Period
All new hires will complete an onboarding training period prior to transitioning to their assigned rotating schedule. Training takes place Monday through Friday, 9:00 AM - 5:00 PM.

Hybrid Work Policy
This role is eligible for Magellan Jets’ hybrid work policy. Employees are expected to work in the Quincy, MA office four days per week (Monday through Friday) and are permitted one remote/work‑from‑home day per week, which is typically designated as the weekend day within their shift schedule.

Travel
Limited, but may require occasional overnight travel for industry conferences, client meetings, or operational oversight at other locations.

Magellan Jets is an equal opportunity employer and is committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, national origin, gender, age, disability, or veteran status, in accordance with applicable law.

This job description is intended to convey information essential to understanding the scope of the Client Experience Consultant position. At Magellan Jets, we value the well‑being of our team and are proud to provide a robust benefits package for all full‑time, exempt employees.

Flexible paid time‑off policy

Parental leave return‑to‑office benefit

9 company paid holidays

Medical insurance (HMO or PPO)

Dental and vision coverage

Health reimbursement arrangement (HRA)

Healthcare flexible spending account (HFSA)

Dependent care flexible spending account (DCFSA)

Life insurance & disability benefits (100% employer‑paid)

Free employee assistance program (EAP)

Financial & Retirement Benefits

401(k) retirement plan with an employer match

Fitness reimbursement program

This Client Experience Consultant position offers a competitive annual base salary of $65,000-$75,000.