Content Creator / Social Media Content Creator

Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

High volumes of repetitive customer inquiries strain assisted support channels and create friction across digital touchpoints. This role owns the end-to-end development of proactive customer care content across Reddit, Facebook, and X for Boost Mobile and DISH, to address customer pain points by converting operational complexity into accurate, self-service content across social platforms. By leveraging data from search, social listening, phone and chat metrics, and AI engine queries, this position establishes proactive guides and media assets that resolve issues before customers reach support channels. The position expands channel coverage, strengthens measurement systems, and optimizes content for search and AI discovery.
Build and maintain a proactive content roadmap across Reddit, Facebook, and X for Dish and Boost Mobile brands to drive deflection metrics
Synthesize customer signals from social listening, call/chat logs, search trends, and AI-generated answers into prioritized content projects
Produce publish-ready written guides, graphic assets, and captioned short-form video formatted for channel-native requirements
Establish a structured Reddit content architecture with parent topic hubs and child issue guides to optimize discovery by search engines and AI assistants
Partner with product, web, and analytics teams to distinguish content gaps from software defects, routing operational issues appropriately
Deploy generative AI tools across research, drafting, and asset creation to increase production efficiency while ensuring brand alignment and accuracy
Ability to translate technical processes and product limitations into clear, plain-language customer guidance
Exceptional writing skills
Strong skills in short-form video production, editing, captioning, and graphic design using Adobe Photoshop and Illustrator
AI Application proficiency using tools such as Adobe Firefly or generative AI platforms for research, drafting, and visual asset generation
Critical experience analyzing social listening data, web traffic metrics, search trends, and call/chat logs to identify customer pain points
Deep understanding of channel-native formatting, tone, and community conventions across Reddit, Facebook, and X
Experience in customer service, hospitality, community management, or direct customer-facing environments

Bachelor's Degree (or 3+ years of equivalent practical experience)
Minimum Experience: 3+ years of experience in social media content strategy, digital content creation, or customer experience operations
Adobe Creative Cloud (Photoshop, Illustrator, After Effects)
AI-assisted design and content tools (Adobe Firefly or equivalent generative AI software)
Social listening and digital analytics tools (Sprinklr Experience Preferred)

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. com if you would like to discuss the accessibility of our website or need assistance completing the application process. do not use this contact information to inquire about the status of applications.
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