Principal Engineering Management Job

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Dallas/Southlake Town Square is proud to be recognized as one of Hilton's premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, we feature 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square.
At Hilton Southlake, we believe exceptional hospitality starts with an exceptional team. Team members enjoy valuable perks including employee discounts at Hilton Hotels & Resorts, complimentary daily meals for AM and PM shifts, quarterly team celebrations, and a supportive environment where every contribution matters.
All AM and PM shift team members enjoy free, freshly prepared lunches daily-because delivering great service begins with feeling valued and cared for.
We proudly recognize outstanding performance through awards, shout-outs, and recognition programs that celebrate team members who consistently go above and beyond. The Chief Engineer directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures, and grounds. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. The Chief Engineer directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state, and national regulations. Responsible for quality service, meeting/exceeding financial goals, short- and long-term planning and day-to-day operations. Recommends the Engineering budget, business plan, capital expenditures and manages within approved plans and objectives.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Direct all facets of Engineering. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
• Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader.
• Implement, manage, and comply with Company policies, practices, and programs.
• Ensure compliance with brand standards and local, state, and national regulations.
• Ensure optimal levels of quality service and hospitality are provided to guests.
• Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed.
• Inspect and evaluate the condition of the Engineering areas, equipment, and inventories.
• In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates.
• Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
• Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations.
• Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Ensure associates are properly trained in the use and maintenance of Company assets.
• Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory.
• Conduct 90 day and annual performance evaluations for the engineering staff.

Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.
• Makes presence always known to customer.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Participates in the development and implementation of corrective action plans.
• Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• BUILDING RELATIONSHIPS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• Aids in establishing a positive relationship between Hotel Corporation and property owners.
• Ensures all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller.
• Surveys and performs property inspections daily by visually identifying areas of the Hotel for needed improvements such as guest's rooms, public areas, and restaurants.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor.

Hires for talent, diversity, and balance of skills. Utilizes the brand's interviewing tools to ensure hiring decisions are based on the candidate's job-related talent, skills, and competencies. Maintains succession planning.

• Uses all available on the job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes.
• Ensures each hotel's policies are administered fairly and consistently. Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results. Actively solicits feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems and concerns. Actively pursues learning and self-development to enhance personal, professional, and business growth; Enlivens the hotel culture within the hotel.
• Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities.
• Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance, and approval.

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Five or more years of related experience in building management/engineering.

• This position requires a substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing.
• Minimum of three years of managerial skills as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.

Excellent verbal and written English communication skills.

• Ability to read and communicate verbally and in writing
• Computer literate in MS Word, Excel.
• Complex mathematical skills and considerable skills in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e., Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.

Hearing and visual ability to observe and detect signs of emergency situations.
Disability insurance

• Employee assistance program
• Health insurance
• Life insurance
• Employee Food and Beverage Discounts

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.