Head of Services - Support and Managed

Job Type

Full-time
Description
Overview
The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.
Key Responsibilities
Leadership & Operations

Manage, train, and motivate service technicians and support staff.
Schedule and assign work to ensure timely, efficient completion of service orders.
Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
Monitor and analyze performance metrics for continuous improvement.
Customer Engagement
Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
Provide accurate service estimates, timelines, and regular updates to customers.
Build relationships to encourage customer loyalty and long-term business.
Quality Control & Compliance
Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
Ensure all service work meets manufacturer and industry standards.
Maintain accurate records for service, parts usage, and labor hours.
Staff Management
Recruit, hire, and evaluate service personnel.
Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.
Requirements

Qualifications
Minimum 3-5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
Excellent leadership, communication, and organizational skills.
Ability to develop and manage budgets and analyze financial reports.

Work Environment
The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary Description

85,000-100,000