CyberSecurity/SysAdmin

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.

Internal IT is a 24/7teamalthough working hours are primarily Monday through Friday, 8am to 5pm local time.

Occasional after hours and/or weekend work will berequiredbased on ongoinginitiatives and special requests.

Participate in a rotating on-call schedule (afterhours and weekends)

Greenwood Village, CO - Hybrid role with 3 days in the office each week

Feeling stagnated in your current IT role? Proactive and independent technical expert who performs a variety oftier I, tier II, and tier IIItechnical support responsibilities, requiring a thorough working knowledge of information technology andremotedesktop support.You are a skilled communicator on all levelsand dedicated to providing top-notch customer service.Serve as the first point of contact for customers seeking technicalassistanceviatickets generated bye-mail andphone calls.

Demonstrate knowledge and experience in information technology and administration.

Maintain strict confidentiality and security ofthe internalcustomer supportandtickets, records, and sensitive informationin accordance withcompany policies.

Diagnose, research,troubleshoot,and resolveTierI, II, and IItechnical hardware (printer, computer, peripherals) and common software issues.

Assistusers that may be locked out of computing devices, cloud services, or other applications.

Direct unresolved issues to the next level of support personnel.

Maintain the highest possible level of customer service.

Work with vendors to provideinternal userswith updates on ISP outages or vendor support issues.

Work with the HR team and managers of various levels onthe onboarding and offboarding of NexusTek employees and contractors.

Asset management - provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees.

To best serve ourinternal NexusTek users, you willberequiredtohave most of the skills below along with a strong desire to learn.

Microsoft Windows Server 2008 to present

Microsoft SQL Server 2008 to present.

Microsoft Exchange 2007 to present

Microsoft Hyper-V 2012R2-2019

Microsoft RDS 2008R2 to present.

VMware ESXi 5.5 to present

Cloud and virtualization-based technologies, Azure, GCP, AWS.

Network infrastructure devices, such as routing/switching (CiscoMeraki)

Public DNS Knowledge of Network Management (SNMP, MIB)

Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x

Remote Access Platforms, such as Cisco AnyConnect

Applications:

Citrix

Microsoft Office products

3CX/phone system management

This is a full-time hybrid position located at the Greenwood Village headquarters office in the Denver, CO along with working remotely from home.

Estimated Starting Salary/Wage Range: $32-$35 hourly , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

Seven paid national holidays

Company-paid life insurance, short and long-term disability

Voluntary Legal Shield and identity theft protection

Employee Assistance Program

Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

As part of our interview process, we use the Culture Index Survey—a brief, 5-10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:

One-hour technical interview withhiring manager (virtual)

One-hour follow-up interview with internal team members(virtual)

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Please be aware of potential recruitment fraud and fake social media pages. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

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