Head of Programme Management

Reporting to various Senior Leadership members, responsible for managing the detailed planning and coordination of operations and project management functions for the department/program. Develop reports and/or documentation related to and/or necessary for compliance, licensing, and operations for the department/program. Anticipate department/program and project needs and proactively solve issues that arise. Manage special projects and serve as a liaison between the department/program and key stakeholders as well as vendors in initiation and renewal of contracts. Collaborate cross-functionally regarding department/program accreditation and licensure requirements to ensure accurate and appropriate documentation and presentation of materials and data. Develop key initiatives for the department/program to ensure appropriate tracking and implementation.

Works with senior management to produce quarterly presentations, including but not limited to creating and importing charts, graphs, visual aids, and other tools as necessary. Collects and compiles data from multiple sources while communicating deadlines and updates to team members. Manages project timelines as directed by Senior Leadership from project commencement through completion.

Actively oversees and ensures the security of large amounts of sensitive, highly confidential, proprietary and/or legal information concerning board, student, staff and campus affairs that may be contained in minutes, letters and other documents.

Work in partnership with vendors to assist in the management of administration and facilities as applicable.

Engage in pro‑active problem solving and manage complex or difficult situations with administrative staff and internal/external stakeholders.

Schedules, organizes and facilitates committee meetings and events with appropriate offices and agencies, advising/communicating with participants or invited guests, preparing agendas and programs, arranging for audiovisual and associated support equipment.

Organizes committee meetings for the department/program, creates agenda(s), manages logistics, and develops reports and/or information as needed.

Makes decisions regarding the classification and organization of files, correspondence, records and other regulatory documents.

Travels to sites and/or meetings/events where deemed appropriate and requested by the department Leadership to provide support for development/maintenance of relationships, recruitment, and expanding the network of external stakeholders as needed.

Ensures department/program adheres to University policies and procedures and provide leadership to all staff through guidance and example.

Conducts job responsibilities in accordance with the standards set out in the University's Code of Ethical Conduct, Corporate Compliance Agreement, its policies and procedures, applicable federal and states laws, and applicable professional standards.

Maintains confidentiality of all customer, student, associate, and/or university information as required.

Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.

Advanced time management skills: ability to initiate activities independently and organize, prioritize and use sound, professional judgment to complete work promptly despite deadlines and competing requests; Ability to analyze information and circumstances to define the problem or objective, identify relevant factors, formulate logical conclusions, suggest solutions or methods of implementation, and recognize alternatives expeditiously and with tact and discretion.

Detailed knowledge of Windows-based applications such as Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Adobe Acrobat, and electronic mail systems. Excellent computer skills that enables the individual to prepare and format correspondence, reports, and presentation materials with speed and accuracy.

Demonstrated ability to gather data from multiple sources synthesize and succinctly yet comprehensively present the information to a variety of audiences in both verbal and written forms.

Ability to analyze complex data, track and maintain budget within various functional areas of the department and prepare reports.

Ability to use creative facilitation and conflict resolution skills to resolve difficult and sensitive issues. Willingness to work a flexible schedule.

Ability to travel/drive on an as‑needed basis.

A minimum of two years of experience in higher education that includes relevant experience in project coordination and development of exceptional reports and documentation. Bachelor's degree in Business, finance, statistics, or a related field from a regionally accredited institution or equivalent experience is required.

Project Management Professional (PMP) certification (Preferred)

Bonus Eligible
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At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student‑centric approach to all we do. West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

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