Writer (Temporary)

The Entry Writer II position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers. The Entry Writer II serves as a customer advocate, handles escalations and must possess good customer service skills working with their team and supervisors in the office and online team meetings.

Receive and review documentation, input and transmit data for CBP release of shipments.

Follow SOPs for each customer on the correct method and data required for preparing an entry.

Under the guidance of the licensed broker or customer classify products according to the HTSUSA

Collaborate with cross-functional teams through calls and in-person meetings to resolve major customer complaints and shipping issues, including delays, missing or damaged freight, labor strikes, and embargoes.

Responsible for meeting KPI’s (Key Performance Indicators) for Import operations

Report all issues to customers and management affecting timely clearance and delivery in a timely manner.

Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.

Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments

Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.

Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions

Qualifications High School Diploma or GED required.

2-4 years of experience as an entry writer or in customs brokerage operation

Ability to utilize Microsoft Office Suite programs and other programs to produce status report and other documents

Required Working Conditions Work is primarily performed in an office environment with moderate noise levels (phones, printers, conversations).

Involves prolonged periods of sitting at a desk and frequent use of computers and office equipment.

Regular use of hands and fingers, including, but not limited to, typing, filing, frequent keyboarding, mouse clicking and handling documents.

Occasional lifting or moving of office supplies or equipment up to 25 pounds.

Visual acuity required for tasks including, but not limited to, computer work, document review, and data analysis.

Adaptability to changing priorities and effective professional communication with colleagues and customers.

Regular, punctual attendance and compliance with all company policies and procedures; occasional overtime may be required.

On-Site Requirements: In-office presence required for meetings, team events and scheduled days.

Must be able to work as part of a functional team including working in an office on a Hybrid Schedule as required by company policy

Medical, Dental, and Vision beginning the 1st of the month following start date

Eligible for bonus plan

7 Paid Holidays

Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Equal Employment Opportunity Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.