Salesperson - Inside-Sales

The CSR/Inside Sales Representative sells the organization’s products and
services for prospective and established customers. Whether face to face, on the
phone or through email or fax, the CSR handles customers’ needs by finding out
what they need, answering questions, creating solutions and ensuring a smooth
and quick sales process. Must be knowledgeable of the organization’s policies,
procedures, practices, products and services.  The CSR/Inside Sales
Representative collaborates with Regional Manager or Branch Manager to help
drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

* Help the Division deliver on its sales including the new business component
by helping to maintain accounts through active communication of new product
launches, services, supplies and new products sales and or discounts via
outbound calls.
* Provide excellent customer service via face to face, phone calls and
e-mails.
* Execute all aspects of the sales function including order processing,
purchase orders, payment processing, quotes and delivery dates - ensure
accuracy of information being entered to guarantee the correct item(s) are
ordered.
* Recommend alternate products based on cost, availability or specifications as
needed.
* Obtain and monitor scheduled shipment dates to ensure timely delivery and
expedite as needed. Coordinate with manufacturing, sales, distribution, and
vendors regarding shipments.
* Generate new and repeat sales by providing product and technical information
in a timely manner.
* Educate customers about product terminology, features and benefits in order
to improve sales and customer satisfaction.

• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve

problems to ensure customer satisfaction and adherence to the organization’s
policies. Coordinate problem resolution with appropriate departments.
* Periodically reach out to customers to determine satisfaction with the
organization, products, and services

• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within

the industry
* Work positively with all levels of management and peers to ensure all areas
and departments are kept up to speed and are working as an effective team to
deliver the highest level of service possible.
* Understand and follow work instructions, operating procedures, and company
policies.
* Participate in additional projects/activities to support ongoing business
needs.

Nature & Scope:

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned

tasks
* Work is closely supervised

Knowledge & Skills:

• Knowledge of HVAC equipment/products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working

knowledge of data base applications
* Effective and high-quality Customer Service/Relationship management skills
via walk-ins, phone, and email;
* Positive, professional attitude, handling difficult customers with ability to
diffuse negative situations

• Good phone etiquette and e-mail etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal skills - must be able to explain fairly technical parts of

information clearly
* Written skills - must be able to effectively & timely communicate via e-mail
with customers & accurately input orders
* Effective organizational skills and time management skills including ability
to prioritize and multi-task

• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and

external customers and employees
* Ability to use good judgment and strong work ethics and integrity on the
job
* Ability to understand and follow procedures, work instructions, and company
policies

Competency:

Experience:

* 1 - 3 years of progressive sales experience

Education/Certification:

* High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

* Must be able to perform essential responsibilities with or without reasonable
accommodations

Reports To:

* Branch Manager / Supervisor, Customer Service

Pay Range: $20-25 per hour

The Company provides equal employment opportunity to all employees and
applicants regardless of a person’s race, color, religion (including religious
dress or grooming practices), creed, national origin (including language use
restrictions), citizenship, uniform service member or veteran status, ancestry,
disability, physical or mental disability (including HIV/AIDS), medical
condition (including cancer and genetic characteristics), genetic information,
request for protected leave, marital status, sex, pregnancy, age (over 40),
sexual orientation, gender, gender identity or expression, political
affiliation, or any other characteristic protected by law. The Company will
comply with all federal and state regulations and statutes pertaining to
individuals with disabilities.