3rd Shift Full Time Overnight Closer

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Greet/meet potential members, providing a great customer experience.

Answering phone calls in a polite and friendly manner to assist with questions or concerns.

Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

Help maintain the neatness/cleanliness of the club.

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Strong customer service skills

Basic computer proficiency

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Dollars for Scholars Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Voluntary Life Insurance

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.