Registration Ambassador

Workplace Experience Ambassador

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery.

What your day-to-day will look like

Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services

Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems

Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics

Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards

Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests

Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed

Manage and book conference rooms, order catering and assist in event planning

Oversee email inbox, create and send site wide communications

Maintain inventory, provide onboarding support, and promote site activities through social media platforms

Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.

Other job duties as assigned

Required Qualifications

High School diploma or GED, or commensurate experience in hospitality/customer service roles

Minimum 2-3 years of hospitality management or customer service experience

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management

Excellent communication and listening skills with ability to work with clients at all organizational levels

Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities

Ability to multitask in fast-paced environment while maintaining attention to detail

Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility

Emergency Response Certification

Preferred Qualifications

Experience in reception, concierge services, or client-facing roles in commercial real estate environment

Knowledge of security systems, digital visitor management platforms, and fire safety protocols

Experience with Canva or similar design platforms for marketing materials

Background in facilities management or property services

Vendor management experience in corporate environments

Social media management experience using Microsoft Teams and internal engagement platforms

Experience working in multi-site operations with standardized processes

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

57,000.00 62,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Foxborough, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL