Head of Operations & Business Management

The Assistant Operations Manager plays a key role in driving clinic-level operational excellence and serves as a strategic partner to the Clinic Operations Manager and regional leadership. This position oversees and coordinates multiple operational priorities, supports staff and scheduling needs, monitors compliance and performance, and identifies opportunities to improve efficiency and the overall clinic experience.

The AOM is expected to exercise independent judgment in resolving operational challenges, provide operational leadership in the absence of the Operations Manager, and support the clinic's day-to-day management and strategic priorities.

Key Responsibilities Operational Leadership & Oversight Ensure the clinic is opened each business day in accordance with established operating hours and opening procedures, including ensuring the facility, staffing, and operational needs are ready for the start of services.

Partner with the Clinic Operations Manager to oversee day-to-day clinic operations and assume appropriate Operations Manager responsibilities when the OM is out of office.

Oversee and coordinate administrative, scheduling, staffing, and workflow processes across the clinic.

Monitor clinic operations and proactively address issues that may impact staffing, client services, productivity, or the overall clinic experience.

Lead process improvement initiatives designed to increase operational efficiency, reduce errors, and improve the employee and client experience.

Serve as a key operational point of contact for staff and assist with resolving day-to-day operational concerns.

Ensure clinic operations remain aligned with company policies, procedures, performance expectations, and operational standards.

Staffing, Attendance & Team Support Partner with the Operations Manager and leadership to address staffing, scheduling, attendance, and coverage needs.

Conduct attendance-related conversations with employees, document concerns appropriately, and elevate recurring or significant issues to leadership.

Provide recommendations to leadership regarding employee performance, attendance, policy violations, and potential disciplinary action.

Support new hire onboarding and operational training to ensure employees understand company policies, procedures, and expectations.

Operational Quality & Compliance Monitor compliance with company policies, operational standards, and applicable requirements.

Review administrative, attendance, billing, and operational reports to identify discrepancies, trends, or areas requiring corrective action.

Evaluate operational trends and make recommendations to the Operations Manager and leadership regarding opportunities for improvement.

Administrative & Resource Management Oversee clinic inventory and supply management, balancing operational needs, cost, and efficiency.

Take ownership of assigned clinic-level operational projects and ensure initiatives are completed within established timelines.

Collaborate closely with Clinical Leadership, Operations, HR, and other departments to identify challenges and develop effective solutions.

Serve as a communication bridge between clinic staff and leadership.

Partner with the Operations Manager and regional leadership on clinic priorities, operational initiatives, and performance goals.

Participate in team meetings, internal communications, community engagement initiatives, and other activities that support employee and clinic engagement.

You should be comfortable making independent operational decisions, addressing employee attendance and performance concerns, recommending solutions to leadership, and stepping into broader operational responsibilities when needed.

This role is well suited for someone who has experience in healthcare, ABA, or another fast-paced service environment and is ready to take the next step in their operations leadership career.

Qualifications 3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.

Experience supporting or managing clinic, healthcare, or service-based operations.

Demonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.

Strong organizational and time‑management skills.

Proficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.

Schedule & Position Expectations This is a full-time, salaried exempt leadership position.

The Assistant Operations Manager is expected to maintain a consistent presence at the clinic and be available to support operational needs during the clinic's regular hours.

The AOM must be capable of assuming appropriate Operations Manager responsibilities during periods when the OM is unavailable.

QualificationsRequired 3+ years of experience in healthcare, ABA, behavioral health, or another fast-paced operations environment.

Experience supporting or managing clinic, healthcare, or service-based operations.

Demonstrated leadership experience with the ability to independently manage operational priorities and make sound business decisions.

Strong organizational and time‑management skills.

Proficiency with Microsoft Office, Google Workspace, spreadsheets, and operational tracking systems.