Head of Service Management

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Brand summary

Soup 'n Fresh is bringing a fresh new dining experience to Rancho Cucamonga, Chino Hills and hopefully more! We're looking for friendly and dedicated team members to help us create a welcoming and enjoyable atmosphere for our guests. We specialize in customizable meals, featuring a variety of fresh salads, comforting soups, and other delicious options.

Job description

The Service Manager at Soup ‘n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and facilitates team accountability. The Service Manager will oversee pre-shift execution, service recovery, team timekeeping, compliance with safety procedures, and technology-driven tools including Jolt, SpotOn, 7Shifts, and MarginEdge. A strong grasp of floor presence, guest interaction, and operational flow is expected.

Key Responsibilities:

FOH Operations & Service Flow

Lead floor management during meal periods ensuring guest satisfaction and efficient table turnover.

Host daily pre-shift meetings to communicate goals, team assignments, and service priorities.

Monitor and coach sidework execution and break coverage for all FOH roles.

Serve as liaison between staff and management, addressing guest service issues promptly and effectively.

Perform clock-in oversight and approve time punches and corrections.

Compliance, Quality & Safety

Verify food temperature, quality, and presentation throughout buffet and food bar service.

Use digital tools (Jolt, temperature probes) to perform scheduled safety and facility checks.

Ensure chemical safety and machine operation standards are followed.

Investigate and log any guest or facility issues using approved incident reporting protocols.

Administrative Tools & Accountability

Maintain accuracy across SpotOn functions (comps, discounts, refunds, gift cards, reopen checks).

Ensure timely and correct use of 7Shifts for break tracking, roster reviews, and time card logs.

Oversee daily roster, approve margin entries, and log waste data into MarginEdge.

Review Jolt checklist completion reports and flag any late or missed entries.

Inventory & Ordering

Assist with end-of-day counts and order entries.

Validate FOH ingredient levels, storage procedures, and FIFO compliance.

Assist in labeling/prepping backup items for high-volume times.

Technology Use

Troubleshoot common device and software issues (POS, iPads, printers).

Ensure all FOH team members complete tasks in Jolt, 7Shifts, and other platforms as required.

Follow up with staff for incomplete logs or facility checklist misses.

Preferred Qualifications:

Minimum 2 years FOH supervisory experience in fast-paced or buffet-style dining preferred.

Proficient with SpotOn, Jolt, and 7Shifts platforms (training provided if needed).

California Food Handler Card required.

Proven leadership and communication skills with ability to delegate and follow up.

Bi-lingual English/Spanish a plus.

Physical Requirements:

Ability to stand/walk for extended periods.

Able to lift up to 25 lbs and perform light physical labor including moving equipment and cleaning.

Work Schedule & Expectations:

Full-time hourly or salaried based on experience and availability.

Must be available weekends and holidays, with flexible opening/closing availability.

Located in the heart of Rancho Cucamonga, Soup 'n Fresh offers a fresh take on the classic buffet experience. With a wide selection of crisp salads, hearty soups, and a warm bakery, our restaurant brings freshness to life in a clean, welcoming environment. Guests love the efficient service and the nostalgic, feel-good atmosphere. For a delicious blend of familiar favorites and new cravings, Soup 'n Fresh is a must-try.