Inventory / Quality Control Checker

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Quality Control Inspector
On-site

Hourly Range : $15.38 USD to $25.58 USD

Full-Time

Work with Warehouse team members to manage and control incoming equipment received from manufacturer. Ensure testing of incoming equipment is done correctly and effectively. Reports any defects and escalates to Sorenson Engineering as needed within testing parameters. Also ensures testing of defective equipment returns as established. Update information in SDB to accurately reflect inventory changes. Works with Sorenson Test Engineering Manager as needed to ensure equipment and testing are acceptable. Assist Sales Warehouse manager as needed with additional projects and tasks.

Inventory Quality Control (IQC) of any equipment (ntouch video phones, ntouch camera units) that are received new from manufacturer and Keep up daily tasks testing equipment received.

Keep up daily on defective returns by scanning into Excel and reassigning as needed through SDB.

Process defective videophones as they are returned from the field. Must be able to effectively test and confirm the "defect" and create Return Merchandise Authorization (RMA) to respective vendor.

Responsible to clean units that are tested and good for re-use in field again.

Maintain monthly defective VP report based on what was returned from the field.

Know and keep up with all the policies and procedures for Inventory Quality Control testing and assignment.

Help as needed with processing shipping requests made by Warehouse Managers

Level 2:

Work and communicate closely with Warehouse Manager at warehouse as well as Sorenson Engineering personnel and work with them to resolve any abnormalities or issues with equipment testing, as well as designing the testing process.

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements
Travel Requirements: High School Diploma or GED

Forklift certification is preferred but not required, will train.

The candidate must have good typing skills as well as being adept at using Microsoft Office products, specifically Microsoft Excel.

Able to sit/ stand for a long period of time in an office environment

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. Sorenson Communications is an EOE, Disability/Age Employer.

Harnessing the power of language, we connect diverse people and enrich the human experience.

To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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