Relationship Banker, Retail Banking

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Ces témoins n’enregistrent pas de renseignements personnels permettant l’identification.* Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking* Evaluates issues, errors and problems based on practices and existing precedents or procedures* Explains detailed and/or complicated information within the team* Builds working relationships with customers and related teams* Requires full proficiency gained through job related training to perform a range of activities* Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise* Engages in conversations with customers about loan products, facilitates the application intake* Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk- Makes product recommendations based on Customer needs and **highlights product features and benefits that ultimately** support Customers through challenging times and life events, save time and money, and exceed their needs- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities* HS Diploma or GED required; 2 year degree preferred* 2+ years of related experience required* Teller experience (Preferred)* Cross trained to take customer transactions* Requires agility, teamwork and flexibility to adapt to different locations and environments* Must be able to do same day travel to multiple work locations within a designated region or area* Superior Customer Service skills* Strong organization skills to handle multiple tasks in a fast-paced environment* Excellent communication skills with ability to be concise, clear and consistent* Demonstrated effective problem-solving skills* Demonstrated ability to schedule and prioritize work* Demonstrated ability to work independently and within deadlines* Proficient in Microsoft Office* Ability to provide community services, including, but not limited to, Financial Education classes* Notary License (Preferred)* Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers* Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations* Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money* Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution* Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral* Utilizes the Customer relationship management tools to understand and gather Customer information to allow for Customer insights to be built to yield a deeper Customer experience and journey* Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately* Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs* May act as a point of escalation for Customer questions or concerns* May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures* Understands and supports the Bank's Customer Service Strategy* Considers the impact of decisions on the well-being of TD, its Customers and stakeholders* Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity* Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals* Acts as a brand champion both internally and externally* Champions Customer service activities; supporting Customers through challenging times and life events* Recognizes transaction needs of clients and educates clients on self-service channels including digital options* Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time* Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals, and provides real time insights* Promotes full suite of products, sales, services and banking capabilities* Understands and applies operating policies and procedures* Supports the timely and accurate completion of business processes and procedures* Escalates non-standard or high risk transactions/activities as necessary* Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations* Ensures necessary due diligence to support the accuracy of all customer transactions/activities* Be knowledgeable of and complies with Bank Code of Conduct* Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location* Executes with excellence by adhering to all Risk and Control Policies and Procedures* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest* Participates in personal performance management and development activities* Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally* Utilizes feedback through coaching sessions to demonstrate stronger performance* Establishes relationships with partner bankers to make effective referrals to them* Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team* Collaborates with team members in contributing to

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