Head of Service Management

Director Of Dining Services

The Director of Dining Services is responsible for organizing, planning, directing, controlling and supervising functions and personnel within the dining services department to ensure the provision of quality food service and nutritional care.

Essential Functions Statement(s)

Collects data for nutritional assessment and completes MDS, as requested

Provides/conveys dietary approaches for care plans

Provides quarterly and change of condition progress notes for resident charts, as requested

Refers all new admissions and high risk (tube feedings, pressure sores, weight loss, etc.) to dietitian for review

Visits residents regarding menus and food preferences

Checks resident progress and determines effectiveness of nutritional care plan

Develops, maintains and utilizes Dietary Information System, as appropriate

Processes diet order changes and new diet orders from Nursing Service

Checks delivery records against physician orders to ensure accuracy of diets served

Confers with Registered/Licensed Dietitian and Diet Technician to ensure operations conform with nutritional standards and government and establishment regulations and procedures, adjusting menus as necessary

Conducts Quality Assurance self-audit as requested or scheduled

Initiates and monitors the use of non-selective and/or selective menus

Maintains standards for food preparation and quality of food service

Monitors portion control and food waste, sanitation and safety of food preparation

Manages an effective and efficient food inventory tracking and ordering process and ensures food is ready for meal preparation

Ensures that dietary staff follows standardized recipes, using nutritionally equivalent substitutes when required and tests food to determine if properly cooked and palatable

Coordinates food for special events as requested

Coordinates dining room service and promotes positive dining atmosphere

Ensures personal hygiene, cleanliness and sanitary work habits of dietary personnel, inspecting the entire department regularly to ensure safe, sanitary and orderly conditions are maintained

Monitors condition of dishes and equipment and requisitions maintenance to repair or replace as needed

Ensures the department is properly staffed at all times, and encourages employees to understand their role in the organization

Monitors the general performance of staff and recognizes and rewards good performance, or recommends training or disciplinary intervention if necessary

Sets individual and departmental objectives that are aligned with the organization's overall strategic objectives

Creates an environment encouraging excellence and sets a good example

Follows all legal and best practice Human Resource management guidelines and performance management tactics

Gives employees sufficient authority to make the necessary decisions to carry out their assignments

Identifies and maintains accountability for security within assigned areas of responsibility, ensuring employees understand their obligations to protect company and employee property and takes appropriate action when security or safety infractions occur

Investigates and responds to any employee grievances received

Maintains confidentiality of necessary information

Coordinates work of department with work of other departments

Attends and participates in staff, departmental and other community meetings and sits on required committees

Assists in developing and updating departmental procedures and policies

Maintains required records and reports as outlined in UCH's Policies and Procedures manuals

Participates in department budget planning and generates monthly report, as requested

Handles unusual occurrences calmly and logically to maintain continuity of business and duties

Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships, and ensures departmental staff does the same

Follows all appropriate safety and security guidelines, care procedures and protocol for residents in the Dementia Care Unit

Participates in relevant educational and training activities as appropriate

Must be available for on-call duties

Performs all other duties as assigned or directed

Competency Statement(s)

Accountability

Accuracy

Analytical Skills

Coaching and Development

Communication, Oral

Communication, Written

Customer Oriented

Detail Oriented

Honesty / Integrity

Initiative

Organized

Management Skills

Problem Solving

Skills & Abilities

Education: Bachelor's Degree (four year college or technical school): Preferred

Experience: Two (2) to three (3) years of supervisory experience in hospital or long-term care facility dietary department desirable

Computer Skills: Must be able to proficiently use a computer, the Internet and basic office equipment

Certifications & Licenses: Degree in dietetics or related area from a university/college approved by the Commission on Dietetic Registration (CDR) preferred; DTR certification desirable; Possess Certified Dietary Manager certification; or Certified Food Service Manager; or has similar national certification for food service management and safety from a national certifying body; Previous professional dietetic experience or internship/co-ordinated/pre-professional experience approved by the American Dietetic Association (ADA); Licensed to practice dietetics by the Ohio Board of Dietetics; Must obtain and maintain mandatory, state/federal requirements and certifications for practice or occupation; Must participate in Continuing Education; Must possess a valid driver's license

Other Requirements: Must be able to read, write, understand and speak the English language; Must be able to work with Dining Services staff, Nursing staff, and Department leadership and vendors; Must be able to adhere to execute all terms and conditions set forth in the United Church Homes Employee Handbook; Must participate in Continuing Education

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

United Church Homes