Account Liaison Healthcare

That’s why we’re not just transforming cancer care—we’re changing lives.** We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: That question drives everything we do. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. **Position Summary** The Account Liaison position is responsible for obtaining the information required to begin Caris’s testing, assist with the specimen acquisition process, and communicating with clients throughout the Caris testing process. This position is assigned to support accounts/ territories and is responsible for helping build relationships with field teams and clients. Quality check new case set-up with a quality average of 96% of better.* Meets all regulatory agency requirements as they pertain to job function.* Maintains accurate and complete documentation in the client and patient records to continuously improve the customer service process and meet regulatory requirements.* Provides support to the ACT team and Caris Labs for rapid resolution of client issues.* Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.* Responds to client emails, calls or fax inquiries regarding clinical data, referral tests, analysis, and test ordering requirements.* Exercises problem-solving and analysis skills to rapidly solve specimen and case discrepancy issues.* Analyzes testing information submitted via Caris requisitions and resolves discrepancies.* Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.* Evaluates client concerns, complaints, and trends to recommend changes to accommodate client needs.* Responsible for individual tasks and projects as defined by management.* Required Qualifications*** High School diploma or equivalent required.* Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.**Preferred Qualifications*** 1-3 years of experience working in a customer support environment preferred.* 1-3 years Laboratory experience.* Bachelor’s degree preferred.* 1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.* Proficiency in healthcare and medical terminology required.* Knowledge of HIPAA provisions and importance of privacy of patient data.**Training*** All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.**Other*** This position requires periodic travel and some evenings, weekends and/or holidays.* Potential for hybrid work schedule after 3 months of service and meet the eligibility requirements.**All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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