Head of Operations & Business Management

Operations Manager

The Operations Manager is charged with managing repairs, installations and daily workflow for 35-40 service employees. This individual will reinforce a culture that promotes safety, customer service, accountability, teamwork, quality, and continuous learning and improvement. The successful candidate will report directly to the Director of Regional Operations.

Develop, analyze, and review a variety of daily production reports to drive operational performance

Apply continuous improvement efforts across shop operations, efficiency, culture, productivity, and work quality

Implement training programs in conjunction with OEMs to advance technician skills and expertise

Drive daily production through the shop by planning for and allocating proper resources to exceed customer requirements and company revenue targets

Supervise staff to include hiring, training, evaluating performance, and providing feedback to employees

Oversee and develop leadership skills in shop supervision to drive performance of company productivity, culture, and quality standards.

Identify opportunities and provide strategic recommendations for local and regional revenue growth.

Work with staff to understand customer dynamics, principles of negotiation, and de-escalation in resolving customer concerns.

Collaborate with other site managers and internal departments to develop company-wide service and productivity best practices

Demonstrated success in continuous improvement activities and Lean concepts

• 5+ years of experience managing people in a shop environment, including recruiting and development of technicians and support staff
• Excellent computer skills, including Microsoft Office expertise (Excel, Word, Outlook, Teams, etc.)
• Proficiency in harvesting and interpreting data to identify trends that impact profitability
• Associate or bachelor's degree in technical or business-related field

Operations management within the transportation or construction industry

Affordable Medical, Dental, Vision

• 401k Retirement Planning w/ company match
• Paid training
• paid holidays

Peak Industrial Company is made up of four different businesses that span across Washington, Oregon, Idaho, Utah, and Montana. We are the dealership for and sell, rent, and repair Thermo King transport refrigeration equipment, JCB construction equipment, and Club Car, Golf, and Utility Vehicles.

We are a family owned and operated business and take pride in being successful as a team. We also provide training and learning opportunities to help technicians and other staff members to continue developing in their careers.