Teller - Banking House - Full Time

Teller - Tiffin, OH (full-time, on-site):

Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions !

Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.

Responsible for providing an exceptional, professional and courteous customer experience while processing a wide variety of transactions. Accurately processes transactions following established policies, procedures and compliance. Consistently utilizes knowledge of CCB products and services to actively identify customer solutions and opportunities to refer to other team members or business partners for outreach.

Monday - Friday 8:15 a.m. - Saturday Rotations 8:45 a.m. - Professionally and accurately processes a wide variety of transactions in accordance with bank policy:

Only accepts checks for cashing that are within bank policy limits and utilizing “know your customer” for both the safety of the customer and the bank

Performs accurate cash verifications on all deposits, withdrawals and exchanges

Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository

Fulfills customer requests for cashiers checks, U.Savings Bonds, and cash advances on credit cards, etc.

Gathers appropriate information to process the closure or payoff of all deposit and loan products

Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.

Utilizes product knowledge to identify and refer customer solutions.

Fluent in all digital products

Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach

Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.

Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.

Professionally handles customer complaints and seeks appropriate resolutions.

Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.

High school diploma or equivalent

Prior banking experience is preferred, but not required

Good communions skills, ability to work with others, computer skills

Ability to travel to and assist at other banking centers as needed

Fair, competitive salaries evaluated against benchmarked data on a normal basis

• Comprehensive benefits package including Medical, Dental, and Vision insurance
• Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
• Paid federal holidays
• A community-based, hometown culture