Customer Service and Administrative Professional

Hilton Head Island, South Carolina, United States

Location Hilton Head Island , South Carolina , United States

Job Description The Administrative Assistant handles tasks outlined herein in order to assist Community Association Managers (CAM) with daily property operations. Administrative Assistants are to establish and maintain a professional, service oriented relationship with the Association Managers, other assistants and employees, clients, homeowners, vendors, and service providers. This position involves daily contact with homeowners and board members and requires an individual that is well-spoken, customer service-oriented, and can multi-task at a quick pace.

Receives and responds to incoming phone calls and emails from clients and vendors.

Interprets client account ledgers, replies to client account balance inquiries, researches discrepancies.

Updates client database - contact information [address, phone, email] -- enter notes into client accounts

Maintains vendor database - add/update vendor information, obtain w9 and proof of insurance

Prepares documentation for accounts payable vouchers and submits invoices for payment

Processes print jobs, scanning and faxing as needed

Uses Excel, software and computer systems to track projects

Qualifications * Requires a high school diploma or GED; Bachelors or Associates degree preferred.

* 1 - 3 years of directly related clerical or administrative support experience required; HOA, property management or condominium management related experience is a plus.

Must be able to use Excel and Word. Must be able to adapt to management software and computer programs being utilized by company.

Ability to communicate effectively, both verbally and in writing and exercise diplomacy.

Knowledge of business correspondence including rules of grammar, sentence structure, punctuation, and spelling.

Demonstrated ability to maintain confidentiality of records and to use discretion in the performance of daily activities.

Must be able to perform diversified but semi-repetitive operations following standardized methods and procedures under changing conditions.

Company Description With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. EEO is the Law

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