Mortgage Servicing Professional / Customer Service

Redwood Credit Union is looking for a Mortgage Loan Officer I, who will be responsible for marketing mortgage loan products and coordinating, organizing, and preparing real estate documentation to ensure accurate and expeditious loan closings.

Schedule loan signing appointments with Members while confirming loan document orders.

Identify expired pre-approvals and send out Statement of Credit Denial Letters as required.

Develop and utilize pipeline management system with loan processor to ensure high quality Member service.

Prepare closing document order forms and ensure loan files are closed according to RCU standards.

Member/Branch Education Support Counsel Members on loan requirements and matters affecting the granting of loans.

Recommend action steps to Members that help them qualify for a loan.

Train staff on the fundamentals of mortgage lending and requirements to obtain a loan from RCU.

Perform branch visits to assist in training co-workers.

Provide exceptional service to all Members, volunteers, team members and service providers.

Special Projects and Other Functions Research and resolve Member or team member concerns as directed.

Provide general assistance to management in completing tasks and projects.

Examine loan files prior to auditing to ensure accuracy and compliance.

Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU) At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union? 25th largest credit union in the U.S. and the largest financial institution based in the North Bay

Recognized by Newsweek as one of \"America's Best Credit Unions 2026\"

World-class Employee Engagement scores

Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Industry leading Net Promoter Scores across the U.Knowledge, Skills and Abilities Knowledge of internet-based loan origination software.

Knowledge of basic residential mortgage loan products.

Knowledge of real estate principles, practices, rules, and regulations.

Skill in the operation of a PC with word processing and spreadsheet software, and Internet/intranet access.

Ability to communicate effectively, both verbally and in writing.

Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.

Ability to work a rotating schedule which will include working on rotating Saturdays.

Licenses and Certifications Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.

The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of two years of experience in the mortgage industry or a closely related field.

30.00 to $40.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including: Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. 0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!

Ability to use a computer keyboard and calculator.

Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.