Head of Operations & Business Management
$85kLoxo
Salary: Starting at $85,000 depending on experience plus Performance-Based Bonus Opportunity
Our client, one of Massachusetts' fastest-growing home care organizations, is seeking an experienced and driven Director of Operations / Market Leader to help lead the next phase of growth across the Greater Boston market.
This is not a traditional office management role. This is an opportunity for a proven leader who thrives on building teams, developing people, strengthening referral relationships, solving operational challenges, and driving business performance.
The ideal candidate is equal parts operator, coach, problem-solver, and relationship-builder who enjoys creating accountability, improving outcomes, developing future leaders, and helping a growing organization scale.
What Makes This Role Unique
Opportunity to Help Build Something Special
This is a leadership position for someone who wants a seat at the table and the opportunity to directly influence the future of a growing healthcare organization.
People, Operations & Growth
Lead the operational, staffing, client service, and business development efforts that drive organizational success.
Work directly with ownership while overseeing key aspects of daily operations, team development, client satisfaction, and market growth.
Meaningful Impact
Every decision you make impacts clients, caregivers, employees, and families throughout the communities we serve.
Key Responsibilities
Lead, coach, and develop office staff and caregivers
Create accountability through KPIs, scorecards, and performance expectations
Foster a culture focused on teamwork, professionalism, accountability, and excellence
Support recruiting, retention, onboarding, and employee engagement initiatives
Develop future leaders within the organization
Conduct performance management, coaching, and employee development activities
Operations Management
Oversee daily office operations
Ensure client schedules are fully staffed and operationally efficient
Monitor service quality and client satisfaction
Support care coordination and service delivery efforts
Identify operational challenges and implement solutions
Lead process improvement initiatives to enhance efficiency and performance
Ensure consistent execution of company policies and procedures
Client & Caregiver Experience
Build strong relationships with clients, families, and caregivers
Conduct client visits and caregiver visits
Resolve escalated service concerns professionally and effectively
Improve caregiver engagement, retention, and overall satisfaction
Ensure a high-quality experience at every stage of the client journey
Promote a culture of exceptional customer service and responsiveness
Community Relations & Referral Development
Develop and maintain relationships with referral partners throughout the community
Meet regularly with:
Hospitals
Rehabilitation Facilities
Skilled Nursing Facilities
Assisted Living Communities
Social Workers
Case Managers
Elder Law Attorneys
Community Organizations
Represent the organization professionally throughout the marketplace
Support business development initiatives and growth opportunities
Strengthen referral source partnerships and community presence
Business Performance & Accountability
Monitor operational KPIs and performance metrics
Track staffing performance, caregiver retention, and client satisfaction
Analyze revenue, client growth, and retention trends
Drive accountability across all areas of the organization
Collaborate with ownership to achieve strategic growth objectives
Support revenue growth, profitability, and operational excellence
What Success Looks Like
Increased client census
Improved caregiver retention
Stronger referral source relationships
Improved staffing performance
Higher client satisfaction
Greater operational accountability
Revenue growth and profitability
Success will be measured by outcomes, leadership, execution, and team development.
Qualifications
Required
5+ years of leadership experience
Proven operational management experience
Experience managing people, performance, and accountability
Strong communication and relationship-building skills
Ability to lead through change and growth
KPI and scorecard management experience
Strong organizational, analytical, and problem-solving abilities
Valid driver's license and reliable transportation
Preferred
Bachelor's Degree
Experience in:
Home Care
Home Health
Hospice
Assisted Living
Skilled Nursing
Senior Living
Healthcare Operations
Healthcare Business Development
Candidates with strong healthcare leadership experience from related industries are encouraged to apply.
Paid Time Off
Professional Growth Within a Rapidly Growing Organization
Why Join This Organization?
This is an opportunity to help build something special.
You won't be stepping into a maintenance role. You'll be joining a leadership team committed to growth, innovation, accountability, and excellence.
If you want the opportunity to make an impact, develop people, drive growth, and help shape the future of a growing healthcare organization, we'd love to hear from you.
#J-18808-Ljbffr Loxo
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