Head of Programme Management

As a global client-centered logistics operator, Noatum Logistics provides integrated value-added solutions for the supply chain of all our clients. With a vast network of offices in 27 different countries, Noatum Logistics has onsite experts to develop and execute logistics solutions tailored to meet our client’s needs. Renowned for its excellent service and specialized staff, the company has positioned itself as an industry leader, offering solutions to meet the needs of clients across various sectors. Our services include Air Freight, Ocean Freight, Road & Rail Freight, Customs Brokerage, Warehousing & Distribution, and Value Supply Chain services. The solutions offered are Integrated Supply Chain Solutions, 3PL for eCommerce business (eSolutions), Reefer/Cold Chain Logistics, and Project Cargo.

Noatum Logistics responds to different industry needs with in-depth knowledge and experience in defined industries, including Fashion & Retail, Industrial & Construction, High Tech & Consumer Electronics, Automotive, Food & Consumer Goods, Mining, Energy and Oil & Gas, Defense & Aerospace, and Pharma & Healthcare.

In this role, you will be responsible for managing assigned International Supply Chain (ISC) customer programs while driving service excellence, customer retention, operational performance, and continuous improvement.

The role serves as the primary point of contact and accountable owner for assigned customer relationships following implementation. The incumbent ensures contractual commitments, service level agreements, and customer-specific requirements are consistently achieved while maintaining strong alignment between customer expectations and operational execution.

Through structured customer governance, quality assurance processes, and cross-functional coordination, the role proactively identifies performance risks, conducts root cause analysis, drives corrective actions, and ensures sustainable resolution of operational issues.

The position plays a critical role in increasing customer satisfaction, strengthening long-term partnerships, supporting customer retention, and expanding the value delivered through Noatum\'s International Supply Chain solutions.

Key Responsibilities Serve as the primary point of contact and program owner for an assigned portfolio of ISC customers.

Develop and maintain trusted relationships with customer stakeholders, decision-makers, and executive sponsors.

Act as the single point of coordination across Operations, Control Towers, Shared Services, Product, Commercial, and other support functions to ensure seamless customer support.

Monitor fulfillment of contractual commitments, service level agreements, customer-specific requirements, and operational deliverables.

Own customer performance governance and ensure timely communication regarding operational performance, risks, and improvement initiatives.

Coordinate and manage operational exception management processes to minimize customer impact and maintain service continuity.

Lead escalation management activities and ensure rapid resolution of service disruptions, operational challenges, and customer concerns.

Facilitate carrier direct allocation management decisions and cross-functional alignment during capacity constraints, supply disruptions, and priority conflicts.

Own customer action plans and ensure commitments are executed and tracked through completion.

Act as the customer advocate within the organization while balancing operational, financial, and strategic business objectives.

Support customer retention efforts, contract renewals, and account growth initiatives through effective program management and value realization.

Monitor achievement of customer-specific value propositions and strategic objectives.

Identify opportunities to improve customer service, supply chain performance, and operational efficiency.

Lead customer-specific continuous improvement initiatives across functions and regions.

Develop and implement value growth initiatives that strengthen customer relationships and expand delivered value.

Collaborate with Operations and Product teams to identify and implement process improvements.

Benchmark best practices and facilitate adoption across customer programs and regions.

What We Are Looking For Bachelor\'s Degree in Supply Chain Management, Logistics, International Business, Business Administration, Engineering, Operations Management, or related field.

PMP, Lean Six Sigma, APICS/ASCM, Quality Management, or equivalent experience preferred.

Strong proficiency in Microsoft Excel, PowerPoint, and business productivity tools.

Experience with transportation, order management, freight forwarding, ERP, visibility, and supply chain management systems preferred.

7+ years of experience in supply chain, international logistics, customer program management, strategic account management, control tower operations, operational excellence, or related disciplines.

Experience managing strategic customer relationships within 3PL, 4PL, freight forwarding, transportation management, or international supply chain environments.

Strong understanding of international supply chain operations, transportation, inventory management, and order management processes.

Strong customer-facing experience with multinational and strategic accounts.

Experience conducting root cause analysis and implementing continuous improvement initiatives.

Familiarity with quality management principles and service performance governance.

Physical Requirements Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.

The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.

Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.

Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.

While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.

What We Offer Permanent Contract – Enjoy stability and long-term career opportunities.

Flexible Benefits Plan – Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.

11 paid Holidays and 5 floating holidays.

Flexible work schedules.

Collaborative & International Environment – Work with diverse teams and be part of a global network.

Corporate University – Benefit from ongoing training programs designed to keep you ahead.

At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people’s talents in all their diversity while eliminating any form of discrimination.

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