Head of Total Rewards & HR Operations

Seeking a mission driven professional who aligns with our Medical Group’s core values of compassion, innovation and excellence. Under the direction of the Director of HR/Benefits Operations, performs and manages benefits processing and administration for comprehensive benefit programs for physicians, other clinicians, and administrative staff at the Hawaii Permanente Medical Group (HPMG) and Pacific Permanente Group (PPG). Oversee and manage daily operations of the benefits function, ensuring compliance with organizational policies and all applicable laws and regulations.

Benefits include profit‑sharing, FSA, insurance (health, life, LTD, LTC, AD&D), other voluntary lifestyle benefits, and post‑retirement medical. Conduct benefit presentations, lead SME for the HR Service Center, and supervise Benefits Assistant.

Ensure prompt and accurate completion of benefits enrollment and related transactions, including updates to the HRIS and external vendor systems.

clarify coverage and eligibility, and provide guidance on policy interpretation and application.

Perform pre‑payroll validation in preparation for bi‑weekly payroll processing cycles.

Identify and implement process improvements, including automation of manual workflows.

Maintain data integrity by addressing file errors and supporting seamless data transfer between the HRIS and vendor platforms.

Perform benefit presentations to new hires and physician candidates; update and enhance presentation materials.

Manage a portfolio of protected/disability leave cases as case manager.

Support staff development initiatives to ensure delivery of proactive, high‑quality services, support, and guidance to stakeholders.

Bachelor’s degree in human resources, business administration, or related field.

3‑5 years of progressive experience in benefits operations with 1 year leave administration experience.

Intermediate Excel (e.g., VLOOKUP, pivot tables) and HRIS/payroll systems proficiency (UKG a plus).

Strong analytical, problem‑solving & project management skills with a continuous improvement mindset. High diligence and ability to manage multiple deadlines.

HPMG works in partnership with Kaiser Foundation Health Plan and Hospitals to deliver world‑class care and has a 65‑plus‑year legacy of improving the health of our patients and their families in the rich, diverse communities we serve. HPMG is the state's largest multispecialty group practice with 950+ clinical (physicians and providers) and administrative staff, through a collective commitment to compassion, innovation, and excellence.

100% ER paid family medical and dental, robust retirement programs (pension + ER contribution profit-sharing, post‑retirement medical/life insurance), paid time off, extended sick leave, 11 holidays, life insurance, identity theft protection, EAP, other paid leaves and voluntary lifestyle benefit offerings. Relocation assistance is not offered for this role.

For more information and to apply visit our website at

Equal Opportunity Employer Disability/Veterans and Drug-Free Workplace

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